PwC Administrative Coordinator - Fixed Term in Charlotte, North Carolina
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services. We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us. At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title. Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers. It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC. As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.
Administrative Services is led by the National Administrative Services Leader who oversees the extended leadership team for Executive Assistants/Team Assistants, Administrative Support Concierge (ASC), myAdminConcierge (mAC), Dual Support Specialists (DSS), Office Services, Document Production, Meeting and Events, and Project Management. In the U.S. Markets, the Market Administrative Leader oversees the Executive Assistants, Team Assistants, Office Services, and Meeting and Event teams. The Business Support Team is a shared services group that provides administrative support to the assigned local market.
Basic Qualifications: Must be able to demonstrate Microsoft Office Suite (Word, Excel PowerPoint) proficiency levels consistent with the firm's standards. Minimum Year(s) of Experience: 1 Minimum Degree Required: High School Diploma or GED Degree Preferred: Associate's degree or Bachelor's degree Knowledge Preferred: Demonstrates some proven knowledge of, and/or success in roles performing in shared services administrative groups involving, proactively anticipating and providing of shared services administrative business support to assigned local markets within a global network of professional services firms, emphasizing the following areas:
Monitoring key performance metrics within the BST and reporting findings back to the EA/TAM;
Conducting quality reviews in accordance with outlined processes and metrics identifying and addressing TA skill gaps in conjunction with EA/TAM;
Researching and responding to all escalated inquiries regarding customer deliverables and quality;
Monitoring consistently team to proactively identifying potential problems, discusses with the EA/TAM and applies resolutions;
Assigning and monitoring work flow to balance workload among team members, allowing work to be completed by the TA with the appropriate skill set and capacity;
Recommending BST working hours and suggesting staggered hours to promote appropriate coverage of BST Team;
Overseeing work in progress for timely completion of requests;
Anticipating change and effectively communicating to all team members;
Developing sound relationships with customers to help resolve any issues;
Troubleshooting, prioritizing and making decisions related to workflow and escalations based on factual information;
Handling multiple competing tasks, prioritizing work, communicating and helping resolve potential conflicts;
Promoting actively the business of the BST and selling the Administrative Services brand to the customers; and,
Displaying professional communication in interactions with internal and external customers. Skills Preferred: Demonstrates proven thorough abilities and success with proactively anticipating and providing of shared services administrative business support to assigned local markets within a global network of professional services firms, emphasizing the following areas:Some level of ability of:
Working effectively in a teaming environment;
Observing trends and recommending process improvements;
Motivating and inspiring people; Influencing clients and team members;
Recognizing high performance and working with the EA/TAM to appropriately reward performance;
Utilizing critical thinking skills, problem-solving, change agility, time management, and organizational and prioritization skills in order to manage multiple assignments and tasks simultaneously;
Possessing a continuous improvement mindset, leveraging analytical skills and applying them to operations and the creation of deliverables;
Using technical tools to drive quality and process improvement;
Employing consistent customer service and support, while working under pressure and in a time-sensitive environment, demonstrating adaptability and flexibility; and,
Exhibit professional demeanor, utilizing extensive business communication, including consistency with grammar usage in written and oral communications and delivering presentations.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.