PwC IT Service Management Senior Associate - Consumer Markets in Chicago, Illinois
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Consumer Markets industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includesâ€‹ Consumer Products, Retail, Travel & Transportation clients.â€‹
Our IT Infrastructure consultants help clients optimize their technology infrastructure by transforming the way their infrastructure delivers capabilities and services to meet the business's strategic goals. This high performing team advises clients on all elements of their information technology infrastructure from data center technologies and cloud to IT service management. They also address areas such as infrastructure architecture, networking and end-user services, and disaster recovery.
Minimum Year(s) of Experience: 4
Minimum Degree Required: Bachelor's degree
Degree Preferred: Master's degree
Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including:
Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives. Demonstrates proven thorough knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:
Service Strategy and Design;
Service Desk, Incident, and Problem Management;
Request Management / Fulfillment;
Asset and Configuration Management;
Change and Release Management;
IT Financial Management;
Service Catalog and Service Portfolio Management;
Cloud solutions and implementation;
Data Center and Process Automation. Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery.
Demonstrates proven thorough ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors such as HP, BMC, CA), including leveraging one or more of the following related toolsets:
HP Service Manager/Asset Manager (Legacy Peregrine)
HP Server Automation/Operations Orchestration (Legacy Opsware)
HP UCMDB/DDM (Legacy Mercury)
HP Operations Manager. Demonstrates proven thorough ability to identify and address client needs, actively participating in client discussions and meetings, sustaining client relationships, preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, managing engagements including preparing concise, accurate documents and effectively managing project work load. Demonstrates proven thorough ability and as a project workstream leader in a fast-paced, dynamic professional services environment
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.