PwC Administrative Manager in Detroit, Michigan

PwC/LOS Overview

PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready

  • to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description

Administrative Services is led by the National Administrative Services Leader who oversees the extended leadership team for Executive Assistants/Team Assistants, Administrative Support Concierge (ASC), myAdminConcierge (mAC), Dual Support Specialists (DSS), Office Services, Document Production, Meeting and Events, and Project Management.

In the U.S. Markets, the Market Administrative Leader oversees the Executive Assistants, Team Assistants, Office Services, and Meeting and Event teams.

The Administrative Services Office Services & EA/TA Management team is responsible for organizing, directing and delivery of administrative support functions, facilities maintenance and landlord liaison, space planning and management inclusive of hoteling and meeting space utilization, quality assurance of services performed by third party service partners in Office Services and Records Management, project implementation, data analysis, and customer relationship management in the Market.

Position/Program Requirements

Minimum Year(s) of Experience: 4

  • Preferably 4 years experience managing people.

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:

  • Extensive knowledge across administrative functions;

  • Strong management and leadership abilities;

  • Expert level knowledge of providing concierge like service and maintaining cutomer relations;

  • Expert level knowledge of change management processes and implementation;

  • Expert level knowledge of analytical thinking and issue resolution; and,

  • Knowledge of leveraging relationships across the firm meet goals.

Skills Preferred:

Demonstrates extensive-level of ability to:

  • Develop and prioritize deployment, continuous process improvement, reporting, management of

initiatives in the Administrative functions (EAs, BSTs, ASCs, and mAC);

  • Create relevant change management plans taking into consideration how to influence stakeholders on what is changing and why as well as their role in the change;

  • Learn, present and explain new or changed systems, processes or technology to leaders and teams in market;

  • Engage with the Lines of Service to understand their pain points and how EA/TA team may support the business;

  • Identify and addresses areas for continuous process improvement, best practice sharing, strategic direction;

  • Assess and address cost, efficiency and productivity metrics;

  • Monitor and drive appropriate standards of utilization and productivity to meet budget goals;

  • Collaborate with EA/TA Managers across the nation as well as IFS colleagues in developing or enhancing programs and initiatives within the Administrative functions;

  • Create relevant change management plans taking into consideration how to influence stakeholders on what is changing and why as well as their role in the change;

  • Act as a knowledge expert and leader of any Administrative function design work stream ensuring that the plan supports the needs of partners and staff;

  • Leverage industry leading practices, identifies areas for improvement and markets administrative support to increase levels of support;

  • Engage to lead the National Admin Leadership Team, Market Admin Leaders and peer Leadership support roles to establish consistency in achieving national and market goals; engages to drive the decision making process for larger scale initiatives;

  • Collaborate with Human Capital to manage and address team performance issues; and,

  • Coach and mentor staff.

  1. Drive quality services

a. Understand support and practice business needs by developing strong relationships with stakeholders

b. Promote our services in the market

c. Deploy EAs & TAs accordingly, reducing client service hrs spent on admin tasks, enabling LoS profitability

  1. Optimize financial performance

a. Manage resource capacity and utilization to maximize productivity

  1. Network collaboration

a. Collaborate with center based teams to deliver as “one team”, standardizing/optimizing how services are delivered to achieve efficiencies and provide a high quality service for stakeholders

  1. People management

a. Coach and mentor staff, enhancing their PwC Experience

b. Complete skills assessment & snapshots; champion Leadership Development Experience and contribute to CRT and career outlook discussions

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.