PwC M&S ​Operations Digital Analytics Senior Manager in New York, New York

PwC/LOS Overview

PwC is a network of firms committed to delivering quality in assurance, tax and advisory services. We help resolve complex issues for our clients and identify opportunities. Learn more about us at At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title. Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready

  • to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC. As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description

PwC's Marketing and Sales function is a client-focused, high-performing team, which is strategically aligned to the Firm's priorities and passionately focused on positioning a distinctive PwC brand in the marketplace and driving long-term revenue growth for the Firm. The Marketing and Sales (M and S) Operations team supports the objectives of M and S and firm leadership. They facilitate decision making and organizational success by participating in: development of strategy around how we operate; leading cross-functional budgeting and investments; providing insights from client and relationship data; conducting predictive and business analytics; and through alumni loyalty programs. Operations also leads select strategic initiatives, including global strategic sourcing/off shoring. The team will collaborate with our Lines of Service to develop innovative solutions to generate demand. The team works closely with Finance, Human Capital, Information Technology, Communications, Knowledge Management, Learning and Development, Office of General Counsel, and other functions to enable M and S to achieve its goals. The Digital Analytics team is focused on recommending best practices across all marketing tactics as well as measuring, understanding and optimizing marketing campaign based on campaign KPI’s. The team is responsible for automating the delivery of cross channel marketing dashboards, which will include data from channels including web, search, social media, email, paid. They will engage regularly with external online audiences and be the main point of contact for the US business marketing community regarding the firm's marketing measurement strategy. The team will also follow the evolution of measuring digital marketing campaigns, and collaborate with other areas of the firm, as well as develop plans, standards and policies, and processes for implementation.

Position/Program Requirements

Minimum Year(s) of Experience: 6 Minimum Degree Required: High School Diploma or GED Degree Preferred: Bachelor's degree in Digital Media and/or Social Media Certification(s) Preferred: Certification in measurement analytic tools Knowledge Preferred: Demonstrates intimate knowledge and/or a proven record of success in the following areas related to managing external facing marketing campaigns:

  • Social media platforms (e.g., Twitter, LinkedIn, YouTube, Google+, Instagram, Pinterest, Tumblr), as well as agility to adapt to new platforms as they come online;

  • SEO measurement and optimization tools such as Conductor Searchlight, Google Analytics, Adobe Analytics;

  • Web performance measurement tools such as Adobe Analytics, Google Analytics;

  • Competitive positioning in order to contribute to the development of messaging and marketing strategies;

  • Digital marketing KPIs, analytics and measurement; and

  • Development of a digital marketing strategy that drives business objectives. Skills Preferred: Demonstrates intimate abilities and/or a proven record of success with managing B2B digital marketing strategies, including:

  • Delivering strategic advice to leadership on digital marketing programs aligned with firm priorities;

  • Advocating the integration of cross channel strategies into external communications activities in order to increase reach and visibility with potential buyers of our services;

  • Leading a digital analytics team to advise various marketing teams to enhance the digital presence of PwC;

  • Collaborating with various members of leadership within various functional groups such as marketing, sales, and sourcing teams;

  • Understanding of Content Management Systems and digital marketing; and

  • Identifying digital marketing trends and industry-leading practices, applying new thinking and innovation to digital marketing programs.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.