PwC Product Training Manager in New York, New York
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It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.
As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.
PwC established New Ventures to invest in new business models that leverage our knowledge and build solutions for the growing digital market.
New Ventures identifies, develops, and commercializes technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other IP-based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within the Firm, extend brand relevance in the market, and generate new revenue.
PwC's New Ventures Product Training function is a key enabler of the
New Ventures organization.
Integrating with the new Ventures product teams and implementing best-in-class training practices, this function supports and enables higher quality, and more relevant learning that is aligned with the needs of New Ventures external customers to ensure they know how to use the products that they license form PwC to maximum potential.
The Training Design and Development team is responsible for assisting New Ventures product teams with the design, development and delivery of both formal and informal learning solutions and assets that create a positive learning experience for New Ventures external product users. The team combines specialty functions in live and digital learning, collaborative learning, content curation, and learner experience to ensure that external product users have access to the right learning at the right time and in the right place, through a variety of modalities.
The Design and Development Training team combines aspects of Design, Project Management and Execution, with some specialization in Live and digital learning approaches. Also, assisting New Ventures product teams with the design of learning solutions, the development of detailed project plans, the
development of content and the building of the learning solutions.
They also help teams to define and execute the evaluation and data collection strategy.
Minimum Year(s) of Experience: 4 years of experience in training at a software product company.
Minimum Degree Required: Bachelor's degree
Degree Preferred: Master's degree in Instructional Design
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
Leading medium to large scale initiatives with multiple stakeholders and work streams while delivering a high quality, impactful learning intervention; and,
Utilizing adult learning theory and instructional design in both formal and informal learning environments, and the linkage between design and learning evaluation/assessment.
Demonstrates extensive abilities and/or a proven record of success with managing the identification and addressing of customer needs in the following areas:
Engaging any level of stakeholders in communicating the overall impact of a learning intervention to the business alongside the cause and effect of financial and human resources needed for completion of the project;
Collaborating across the New Ventures organization to create the most effective, efficient, and impactful solution;
Creating project plans for medium to large projects, driving milestones, meeting deadlines, managing to budget, and reprioritizing as needed to complete timely delivery of projects; managing projects from inception to completion;
Creating tools and templates that are replicable for use across multiple product teams, e.g. Tool to capture learning objectives and needs by type of learning audience;
Helping to create engaging, innovative learning activities and compelling course content that enhances retention and transfer;
Working with subject matter specialists to develop learning requirements for targeted audiences;
Designing for major educational technologies including self-service built into products, virtual classroom solutions, job aides, learning objects, and electronic performance support, etc., as well as the applicable development processes/timelines and appropriate uses of these technologies; and,
Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; answering questions and providing direction to less-experienced staff; coaching staff including providing timely, meaningful written and verbal feedback.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.