PwC CES - ServiceNow, Senior Manager in Atlanta, Georgia
Line of Service: Advisory
Specialty/Competency: Cloud Computing & Networking
Industry/Sector: Not Applicable
Time Type: Full time
Government Clearance Required: No
Available for Work Sponsorship: Yes
Travel Requirements: Up to 40%
A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology. Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you’ll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
Required Fields of Study :
Computer and Information Science, Management Information Systems
Additional Educational Requirements :
Individuals who have obtained the preferred skills and certifications but lack a bachelor's degree may be considered if they have demonstrated three years of specialized training and/or progressively responsible work experience for each missing year of college-level training in addition to the seven years of experience required.
Minimum Years of Experience :
Preferred Qualifications :
Certification(s) Preferred :
Multiple ServiceNow Certifications in ITSM, ITBM, ITOM, GRC, HR, CSM and SecOps including Delta Exams
Preferred Knowledge/Skills :
Demonstrates intimate abilities and/or a proven record of success leading technical aspects of project delivery and solution delivery including:
Participating as a key member of the implementation project team;
Leading development activities by collaborating on design and directing the technical solutions to be implemented on a project;
Mentoring field resources in implementation methodology, configuration and industry leading practices for the ServiceNow application suite;
Leveraging hands-on configuration development of the ServiceNow platform, integrations, MID servers, and various other related systems as a project requires;
Working with process consultants to build the system from specific client requirements;
Documenting design and client-facing materials and providing knowledge transfer sessions;
Documenting custom solutions and internal materials;
Configuring and demonstrating proof-of-concept solutions to support sales and other related efforts;
Driving continuous improvements for implementation methodology and service offerings; and,
Building internal practice methodologies, guides and intellectual property to improve consistency and quality for client delivery.
Demonstrates intimate abilities and/or a proven record of success with the following:
Employing consultative skills demonstrating the ability to influence and consult (providing options with pros, cons and risks) during project delivery;
Administering and configuring the ServiceNow platform; and,
Possessing knowledge of IT Operations Management including basic networking principles, virtualization, cloud computing, availability monitoring and analysis as well as configuration management.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.