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PwC Cloud Support Engineer (Google): Experienced Associate in Atlanta, Georgia

Specialty/Competency: Managed Services

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

PwC’s Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets.

You will be immersed in a variety of different projects, groups, and locations while getting inspired through your community to grow as an individual as well as a team. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for understanding the latest in technology.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.

  • Share and collaborate effectively with others.

  • Identify and make suggestions for improvements when problems and/or opportunities arise.

  • Handle, manipulate and analyse data and information responsibly.

  • Follow risk management and compliance procedures.

  • Keep up-to-date with developments in area of specialism.

  • Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

  • Build and maintain an internal and external network.

  • Seek opportunities to learn about how PwC works as a global network of firms.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

2 year(s)

Required Knowledge and Skills :

Demonstrates some abilities and/or a proven record of success as a team member:

  • Demonstrating proven verbal and written communication skills, which will be key in driving customer communication during critical events;

  • Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration of Linux (Ubuntu, CentOS, RedHat), DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins); and,

  • Demonstrating some level of understanding of ITIL framework.

Preferred Qualifications :

Certification(s) Preferred :

Cloud Solution Architect Certification in one of the Major Cloud Technologies: AWS, Azure or GCP

Preferred Knowledge/Skills :

Demonstrates some abilities and/or a proven record of success as a team member:

  • Managing and supporting the Dev to Production cloud IaaS and platform, to establish quality, performance, and availability of hosted services;

  • Providing guidance and support for cloud technology practitioners (Application Development team);

  • Providing Implementation and Run & Maintain services;

  • Working on high volume mission critical systems;

  • Providing on call support for Production cloud Environments;

  • Working hands-on with customers to develop, migrate, and debug services issues;

  • Providing updated server/process documentation and as appropriate, creating documentation where none may exist;

  • Focusing on rapid identification and resolution of customer issues;

  • Answering questions and perform initial triage on problem reports;

  • Providing first/second level cloud environment support;

  • Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues;

  • Informing Technical Support Management about any escalations or difficult situations that require his/her involvement;

  • Providing Cloud customers with an industry leading customer experience when engaging Technical Support;

  • Assisting in Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function;

  • Training and supporting junior team members in resolving product support tickets;

  • Proactively identifying ways to optimize the product support function;

  • Coordinating with Tier 3 support to establish and manage clear escalation guidelines for supported system components;

  • Running database queries to lookup, resolve, issues;

  • Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; and,

  • Demonstrating experience in managing the monthly Windows or Linux environment patching.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryassociate2.

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