PwC Hosting Services Application Management Manager in Atlanta, Georgia
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.
We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.
At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.
Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.
PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
Advisory Hosting Services provides production, development and implementation environments for client engagements both domestically and in Asia. Advisory Hosting Services allows for a flexible, rapidly deployed environment that can be monitored and supported 24x7. The environment allows for usage of non US IT standard technologies and platforms available to internal and external users. Advisory Hosting Services also manages technology and strategic direction for US Advisory owned Solution Delivery Centers.
The Application Management team focuses on the delivery of hosted applications that our client service professionals use to interact with clients. This team
is responsible for all aspects of the application management technology required for our professionals to deliver an experiential, high-tech solution to clients in crisis.
Minimum Year(s) of Experience: 5
Minimum Degree Required: Bachelor's degree
Certification(s) Preferred: Relativity, Microsoft SQL Server 2014/2016, Microsoft Windows Server 2012 R2, 2016, Aspera, Brainspace, ElasticSearch,Nuix, Tableau
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
Leading a team and project managing engagements within a global professional business services environment that focuses on application support services, IT operations support, IT architecture on-premise/cloud based, training staff/end users, and incident response management;
Developing and offering creative and effective solutions to troubleshoot problems and/or business issues related to Application Support Services.
Utilizing and applying Industry and Firm IT services knowledge, emphasizing the understanding of business functions and architecture deployed globally; and,
Proactively managing applications to support service levels, incident resolution, capacity planning, and protection and integrity of data.
Demonstrates extensive abilities and/or a proven record of success as a team leader in a professional services environment emphasizing the following areas: -Managing efforts across multiple technical teams and their supported services, especially translating business demands into prioritized initiatives to fill business requirements across services and/or projects; -Managing resource and service level requirements, preparing or coordinating complex written and verbal materials; -Leading operational initiatives for Application Support team, including application management expertise, performance tuning, application architecture, development/tools, application and account management teams including national and international locations;
Understanding the knowledge specialization required to manage enterprise-wide services as well as manage the competing demands for IT resources;
Troubleshooting client connectivity issues to hosted applications; and,
Supervising teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, answering questions, providing direction to less-experienced staff, coaching staff including providing timely meaningful written and verbal feedback.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.