PwC Microsoft Dynamics CRM Manager in Atlanta, Georgia

PwC/LOS Overview

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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description

Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Consumer Markets industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includes​ Consumer Products, Retail, Travel andTransportation clients.​

Our industry specific technology consultants help clients solve business challenges leveraging the latest industry applications.

This high performing team combines deep industry and technical expertise with the ability to manage large scale, complex, multi-year programs from strategy through execution to drive value for our clients.

Position/Program Requirements

Basic Qualifications:

Proven extensive knowledge and abilities in Dynamics CRM (2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings.

Minimum Year(s) of Experience: 8

Minimum Degree Required: Bachelor's degree

Certification(s) Preferred: Acquired one or more functional certifications within Dynamics CRM (2013/2011/4.0/Online)

Knowledge Preferred:

Demonstrates proven extensive knowledge and success with leading efforts to understand, assess, consult, design, implement and train on Microsoft Dynamics CRM applications-based solutions, which include the following areas:

  • Interacting with prospects and clients to understand key CRM requirements across Sales, Services, Marketing and Support

  • Successfully demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements; advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM, 3rd parties and customizations;

  • Creating functional requirements and design specifications using CRM Functional Specifications Templates, carrying out business process analysis and creating detailed CRM process flows using a diagramming tool such as Visio

  • Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM

  • Supporting in-solution design to address client business, interface and performance requirements and design for integration with external systems and business processes

  • Developing project plans and create estimations for implementation tasks and lead teams successfully to complete the project tasks on time and under budget

  • Leading the life cycle of a CRM implementation, customizing and implementing Microsoft Dynamics CRM, migrating data from external systems, conducting and supporting solution testing, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training

  • Building specialization in a Vertical Industry area of focus and contribute to development of CRM Industry solutions for the Vertical

  • Assisting sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary Prior proven success as a Microsoft Dynamics CRM consultant in a client-facing role for Microsoft Dynamics top tier or similar consulting organization is preferred, as well as Microsoft Dynamics CRM and Scribe certifications

Skills Preferred:

Demonstrates proven success and extensive abilities to utilize Microsoft Dynamics CRM in a functional capacity, which includes the following areas:

  • Performing key contributions to the lifecycle stages of a Dynamics CRM Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM 2013/2011/CRM 4.0 and CRM Capabilities

  • Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts)

  • Leveraging project management skills to lead engagements through completion?particularly functional aspects while collaborating closely with the customers, technical architects, and developers

  • Interacting and utilizing effectively written and verbal business communication skills with clients and firm staff and/or management in a professional services business environment, emphasizing the development and delivery of presentations to business users, and use of MS Visio as a diagramming tool

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.