PwC HIA Payer Ops - Call Center Architect Director in Birmingham, Alabama
Line of Service: Advisory
Industry/Sector: Health Services
Time Type: Full time
Government Clearance Required: No
Available for Work Sponsorship: Yes
Travel Requirements: Up to 80%
A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Support team to disrupt, improve and evolve ways of working when necessary.
Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
Identify gaps in the market and spot opportunities to create value propositions.
Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
Create an environment where people and technology thrive together to accomplish more than they could apart.
I promote and encourage others to value difference when working in diverse teams.
Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
Influence and facilitate the creation of long-term relationships which add value to the firm.
Uphold the firm's code of ethics and business conduct.
Basic Qualifications :
Minimum Degree Required :
Minimum Years of Experience :
Preferred Qualifications: Degree Preferred, Masters Degree
Demonstrates intimate knowledge of, and/or success in operations roles within a professional services firm or corporate environment, helping companies to identify, clarify and resolve complex issues critical to their strategic and operating success.
Demonstrates intimate knowledge of, and proven success in:
Emerging- enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.
Sales and Service excellence and understanding the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Salesforce Health or Service Cloud platform transformations from strategy, process, data & analytics, and operating model to help our clients to drive the best possible outcomes and reimagined engagement strategies.
Demonstrates a high level of leadership, strategic and creative thinking, problem solving, individual initiative, and the following abilities: - Leading teams to generate a vision and creating an atmosphere of trust, leveraging diverse views and encouraging improvement and innovation - Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback - Leading a team to a successful project conclusion through problem solving complex operations issues - Managing the planning, organizing and delivery of operations tasks and projects, overseeing independent analyses and ensuring the quality of client deliverables - Leading the development and improvement of various frameworks and methodologies within operations - Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships - Communicating effectively in an organized and knowledgeable manner in written and verbal formats - Leveraging quantitative analyses to construct analytical frameworks and synthesize complex data into meaningful insights.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorydirector .