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PwC CES - ServiceNow - Manager in Boston, Massachusetts

Specialty/Competency: Cloud Computing & Networking

Industry/Sector: Not Applicable

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: Yes

Travel Requirements: Up to 20%

A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology. Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you’ll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

6 year(s)

Preferred Qualifications :

Preferred Fields of Study :

Computer and Information Science, Computer Applications, Computer Engineering, Computer Programming, Computer Systems Analysis, Information CyberSecurity, Information Technology, Management Information Systems, Systems Engineering

Certification(s) Preferred :

ServiceNow Administrator, ITIL Foundation

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success leading technical aspects of project delivery and solution delivery including:

  • Participating as a key member of the implementation project team;

  • Leading development activities by collaborating on design and directing the technical solutions to be implemented on a project;

  • Mentoring field resources in implementation methodology, configuration and industry leading practices for the ServiceNow application suite;

  • Leveraging hands-on configuration development of the ServiceNow platform, integrations, MID servers, and various other related systems as a project requires;

  • Working with Service Management Consultants to build the system from specific client requirements;

  • Documenting design, specific solutions, and client-facing materials;

  • Documenting custom solutions and internal materials;

  • Configuring proof-of-concept and demonstration solutions to support sales and other related efforts;

  • Driving continuous improvements for implementation methodology and service offerings; and,

  • Building internal practice methodologies, guides and intellectual property to improve consistency and quality for client delivery.

Demonstrates extensive abilities and/or a proven record of success with the following:

  • Utilizing JavaScript, AngularJS, HTML, CSS, Jelly or similar web technologies;

  • Understanding general Consulting: Demonstrated ability to influence and consult (providing options with pros, cons and risks) during project delivery;

  • Administering and configuring the ServiceNow platform; and,

  • Possessing knowledge of IT Operations Management including basic networking principles, virtualization, cloud computing, availability monitoring and analysis as well as configuration management.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.