PwC Pharma Life Sciences Operations Service Manager in Boston, Massachusetts
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
Healthcare is a transforming industry due to legislative and regulatory demands, technology challenges, and societal trends. Our growing Health Industries Advisory team provides strategy, management, technology and risk consulting services to help healthcare institutions around the world to anticipate and address their most complex business challenges.
Our practitioners are supported by a dedicated health research unit, which is managed by a physician partner and provides our clients with cutting-edge intelligence, perspective, and analysis on issues transforming the health industry. Our professionals have deep health industry expertise and include physicians, nurses, system specialists, health policy analysts, actuaries, financial advisors, and data analysts. The Health Industries Advisory team includes the following sectors: Health Services
Payer/Provider, Pharmaceuticals and Life Sciences
Suppliers and Innovators/New Entrants.
Our Operations consultants help clients realize competitive advantage from operations. This high performing team translates business strategy into effective operations to drive both growth and profitability. Specific areas of focus include product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs and operations.
Minimum Year(s) of Experience: 5
Minimum Degree Required: Bachelor's degree
Degree Preferred: Bachelor's degree Bachelor's of Science in Engineering or Master's Degree in Business Administration
Certification(s) Preferred: APICS CSCP, APICS CPIM, ISM CPSM, ISM CSM, or ISC CPSD.
Demonstrates extensive knowledge and/or a proven record of success in managerial roles involving the following areas:
Operations management, operationalizing business strategies and transforming the value chain functions from innovation, to product development, to commercialization, and to lifecycle management;
Lean Operations, Six Sigma, and IT enablement of key business processes is preferred; and,
Medical devices, diagnostics, or other medical technologies.
Demonstrates extensive abilities and/or a proven record of success in the following areas:
Leveraging extensive knowledge across Customer Service, Sales Support, Customer Contracts Management, Capital Assets Management, Field Service, Inside Sales, Depot and Refurbishment Operations, Spare Parts Management, Warehousing and Distribution, Customer Support, Software Technical Services, hardware and software products, as well as related implementations operations;
Utilizing specialization in developing Service strategies, driving change, business transformation initiatives and turnaround scenarios to achieve maximum results;
Building specific capabilities and specialization to assess potential shared service candidates for external service support, shared service integration and customer experience improvements with all regions on an on-going basis;
Demonstrating excellent analytical skills in financial analysis, contact center intelligence, customer experience KPIs, etc.;
Leveraging prior experience in review of people, processes and technologies to maximize experience, efficiencies and effectiveness in all channels;
Deploying Digital strategies and innovations to improve service performance;
Displaying a proven track record of improving service operations and profits;
Managing teams through the design and implementation of people, process and technology changes, including building solid and collaborative relationships with team members, fostering a productive teamwork environment, leveraging diverse views to encourage innovation, and helping develop and grow team members throughout the course of every engagement, providing timely and meaningful feedback;
Exhibiting capability in thought leadership, the development of intellectual property (IP), and marketing and promotion of IP;
Supporting incremental business development opportunities, and where possible, identifying new business opportunities including client lead maturation, proposal development, and closing;
Leveraging industry contacts to make introductions and connect the firm to potential clients (short term or long term);
Maintaining an active rolodex and pipeline of executives; and,
Working to maintain, expand, and mature those over time.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.