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PwC PwC - Sector Cloud - UX Design - Manager in Boston, Massachusetts

Specialty/Competency: Advisory - Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.

Our team creates useful, usable and satisfying/compelling experiences for users of a product, often drawing on results from user research and workflow analysis. The UX designer’s job is to zero in on users’ underlying emotional and functional needs — then help execute on those discoveries to create a clear and delightful experience. You will be part of an energetic, fast-paced and growing team of designers whose goal is to collaboratively design digital solutions for complex enterprise applications that meet user needs.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.

  • Delegate to others to provide stretch opportunities, coaching them to deliver results.

  • Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.

  • Review your work and that of others for quality, accuracy and relevance.

  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.

  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

  • Use straightforward communication, in a structured way, when influencing and connecting with others.

  • Able to read situations and modify behavior to build quality relationships.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required:

Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience in user experience, product design, user research, or creative strategy roles

Minimum Years of Experience:

8 year(s)

Preferred Fields of Study:

Human Computer Interaction, Product Design, Visual Communication

Day-to Day Responsibilities

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Your day-to-day activities will include but not be limited to the following:

  • Collaborate with PM, tech and other roles within an agile environment to derive design strategy for Products

  • Performing prework (facilitating conversations with others to understand what has been done already)

  • Document functional and design requirements as appropriate

  • Apply trends and emerging technologies, design techniques and usability methods, industry standards and guidelines

  • Create consistent, high quality user interface mockups/walkthroughs

  • Promote the correct application of our design system

  • Evangelize user experience design through compelling narratives and storytelling

  • Use straightforward communication, in a structured way, to influence and connect with others.

  • Preparing/crafting activities for a design sprint

  • Lead Journey Mapping, persona, user flow, and experience design workshops.

  • Developing personas or proto-personas

  • Understanding pain points and defining problems

  • Mapping the end-to-end journey (current and desired)

  • Facilitating co-design sessions

  • Creating feature site map

  • propose, build and maintain information architecture

  • Strong eye for detail of visual designs, including composition, layout, grid layouts and responsive design

  • Deliver on multiple projects at the same time at various stages of maturity.

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success in the at least 70% of the following areas:

  • Can hear the problem when being presented with a solution.

  • Ability to help product teams learn to uncover these underlying problems.

  • Can take abstract ideas and mould them into tangible ideas articulating the "why".

  • Able to persuade stakeholders and collaborate with pm, tech, and other roles within our projects.

  • Is versed in design thinking, user centric, agile methods.

  • Can lead Journey Mapping, persona, user flow, and experience design workshops.

  • Deliver on multiple projects at the same time at various stages of maturity.

  • Has a perspective to bring to the team on how to improve the process, work we do and our workflows.

  • Can run a swim lane while keeping in tight communication with the other swimlanes to design a cohesive whole

  • Experience working with a design system. Bonus for building or maintaining said system

  • Experience designing for enterprise business applications.

  • Experience working with distributed product and development teams.

  • Experience explaining complex UI concepts to non-designers, and demo working UI prototypes to executive leadership and development teams

  • Presenting and defending prototypes and key deliverables to peers and executive level stakeholders;

  • Establishes and promotes UX/UI guidelines, industry leading practices and standards by contributing to our Innovation UI library;

  • Stays up-to-date with the latest UI trends, techniques and technologies.

  • Able to read situations and modify behavior to build quality relationships

  • Is open and collaborative with a strong team-centered spirit

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorymanager.

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