PwC PwC Technology - Staffing & Deployment Analyst in Boston, Massachusetts
Specialty/Competency: IFS - Information Technology (IT)
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, you’ll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
The Global People Technology team is responsible for the strategy, support and operational maintenance of our network-wide Human Capital technologies. We support the business led people strategy by providing an optimised toolset to enable these critical and rapidly evolving processes. Our mission is to be curious trusted advisors who collaborate to deliver simple, personalised experiences for our people.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Preferred Fields of Study :
Information Technology, Computer Systems Analysis, Management Information Systems
Preferred Knowledge/Skills :
Demonstrates extensive abilities and/or a proven record of success as a team leader, emphasizing the following:
Possessing specialization in staffing & deployment/resource scheduling technologies and business processes;
Understanding of product implementation and management experience with custom off the shelf (COTS) and SaaS applications;
Demonstrating experience with product roadmaps;
Displaying awareness of project management methodologies, tools and techniques;
Utilizing a collaborative working style within and across teams at all levels, both internally and with vendors;
Exhibiting enhanced communication and stakeholder management skills with the ability to communicate verbally and in written formats;
Possessing influencing and negotiating skills;
Displaying global acumen by having worked across cultures and backgrounds;
Managing time, workloads, and priorities in a proactive manner;
Providing relevant, accurate and up-to-date information to leadership;
Supporting alignment to established technology standards, practices and processes;
Willingness to dive in and be a team player;
Supporting continuous improvement efforts across the products and regions;
Supporting projects as required, from analysis through to implementation;
Assisting with troubleshooting/resolution of escalated product issues;
Supporting the development of Service Level Agreements (SLAs), dashboard reporting, usage statistics, administrator actions and other service-relevant data;
Identifying business issues and liaising with relevant business and IT leaders to maintain alignment;
Utilizing and being aware of technical security operations and information security standards;
Supporting continuous service improvements for the customer and end user experiences;
Displaying customer focused background with commercial awareness and strategic thinking capability;
Providing high levels of customer service to IT users in a large organization;
Possessing experience with stakeholder and vendor management and escalation liaison;
Collaborating with Operations Managers to craft communications for service outages and interruptions & technology changes to the business;
Drafting communications for enhancements;
Approving internal requests for changes (RFCs); and,
Reviewing and analyzing regular application-related reports provided by Operations Manager to identify trending issues and to drive efficiencies.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.