PwC L&D Process Measurement & Operations (PMO) Manager in Charlotte, North Carolina
Specialty/Competency: IFS - Human Capital (HC)
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
As part of our Operations team within Learning and Development, you’ll help deliver PwC initiatives and execute business goals set by leadership. You’ll be helping the team with all mechanics of learning and development such as project management, implementation, systems support, content development and vendor management.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Additional Educational Preferences :
Preferred Knowledge/Skills :
Demonstrates extensive abilities and/or a proven record of success as a team leader, emphasizing the following:
Coordinating across the organization to centralize knowledge management, interacting with L&D knowledge management pods and promoting L&D communications;
Understanding project portfolio management and the role and value that a PMO provides in managing L&D’s portfolio of projects;
Leveraging data management and visualization skills to analyze data and develop creative technology approaches and visualizations in providing solutions to business problems;
Developing and documenting improved process approaches for current and potential business procedures with an eye towards simplification and efficiency;
Understanding the fundamentals and lifecycle of project and portfolio finance and budgeting;
Utilizing technology skills and technology tools, to include Google platforms, MS Office, in your day-to-day responsibilities and for communication and collaboration;
Leveraging project management skills to effectively manage projects from inception to completion;
Understanding the connection between PMO activities and broader L&D strategy;
Building relationships across the L&D matrix and within the Human Capital organization as appropriate;
Demonstrating the ability to work effectively in a virtual environment;
Demonstrating problem solving skills and the ability to work in a team environment to jointly reach a solution;
Providing effective consultation with stakeholders through oral and written communications to meet business goals;
Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
Answering questions and providing direction to less-experienced staff;
Coaching staff including providing timely meaningful written and verbal feedback;
Showcasing intimate abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience;
Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);
Using agile project management techniques (including sprint planning, backlog management and sprint review);
Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,
Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.