PwC AC Solutions P&T Operations Director in Chicago, Illinois
Specialty/Competency: IFS - Internal Firm Services - Other
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in National Special Functions, within Business Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You’ll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients.
Our Acceleration Center team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC’s Acceleration Center operations on a worldwide scale.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Support team to disrupt, improve and evolve ways of working when necessary.
Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
Identify gaps in the market and spot opportunities to create value propositions.
Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
Create an environment where people and technology thrive together to accomplish more than they could apart.
I promote and encourage others to value difference when working in diverse teams.
Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
Influence and facilitate the creation of long-term relationships which add value to the firm.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Preferred Knowledge/Skills :
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts:
Managing programs and stakeholders across a global professional services partnership model, establishing aligned delivery capability with business demands for the Acceleration Centers via extensive collaborations with Partners and other on-shore and offshore, cross-territorial service delivery centers and multi-disciplinary teams, and vendors;
Establishing BPM solutions through common Acceleration Centers operating model and frameworks, providing support and garnering consensus on process improvement, change management, and business case development; and,
Directing multi-disciplinary teams of internal and external on-shore and off-shore professionals such as service delivery networks, IT, executives, etc., to develop and execute the lifecycle deployment and management of BPM tools and solutions, integrating business transformation principles, and human capital-related process and technology change and finance-related implications.
Demonstrates thought leader-level abilities as a team leader, emphasizing the following areas:
Directing large-scale projects involving Acceleration Centers frameworks, distributed global operations, and BPM technology to transform business and achieve operational delivery and management alignment through developed and managed collaborative relationships across all organizational levels, territories cross-culturally, and global on-shore and off-shore vendors and service delivery centers;
Analyzing and interpreting information gathered to develop and deliver findings and predictions, applying business deal structuring theory to Acceleration Centers and BPM solutions, and executing group facilitation and presentations;
Managing large, global, complex, multi-year programs leveraging MS Office Suite, Project, Visio and related technologies, as well as business requirements obtained via the deployment lifecycle, applying consistent innovation and creative design solutions for strategic business case development and process improvements in undefined or ambiguous environments, situations and complex problems;
Managing competing priorities within an agile and deadline-driven business environment;
Influencing and interacting with impact and empathy, while engaging primarily with global Partners and senior stakeholders to propose proactive solutions and garner strategic alignment via active negotiation and persuasion through an active lens of cultural dexterity on business solutions to further the Acceleration Centers BPM-related initiatives and programs;
Managing the Acceleration Centers program portfolios, including BPM technologies and process digitalization, automation and intelligent process features, and adoption of performance management based on balanced metrics, such as developing scorecards and related reporting, integrating performance management with processes and position descriptions;
Leading teams to generate a vision, establishing direction and motivating members, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation;
Building impactful and collaborative relationships with key stakeholders, fostering a productive teamwork environment, leading teams to generate a vision, leveraging diverse views, and helping develop and grow team members throughout the course of every initiatives;
Exhibiting capability in thought leadership, while emphasizing new service development;
Managing and delivering significant business results that reflect strategic and creative thinking, and individual initiative;
Developing a business vision and leading complex projects while functioning at the highest levels of client organizations;
Identifying and addressing business needs while building, maintaining, and utilizing networks of business relationships;
Managing resource requirements, project workflow and budgets;
Communicating complex material effectively in written and oral formats to various audiences; and,
Conducting and directing quantitative and qualitative analyses of large and complex data.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsdirector.