PricewaterhouseCoopers Jobs

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PwC Customer Consulting, Experienced Associate (Financial Services) in Chicago, Illinois

Line of Service: Advisory

Specialty/Competency: Customer

Industry/Sector: FS X-Sector

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: Yes

Travel Requirements: Up to 80%

A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.

  • Share and collaborate effectively with others.

  • Identify and make suggestions for improvements when problems and/or opportunities arise.

  • Handle, manipulate and analyse data and information responsibly.

  • Follow risk management and compliance procedures.

  • Keep up-to-date with developments in area of specialism.

  • Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

  • Build and maintain an internal and external network.

  • Seek opportunities to learn about how PwC works as a global network of firms.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

1 year(s) in a role with a proven record of success as an individual contributor in a team-oriented environment

Preferred Qualifications :

Degree Preferred :

Master Degree

Preferred Knowledge/Skills :

Demonstrates thorough abilities and/or a proven record of success of the marketing, sales and service functions, with expertise in at least one of the three.

Demonstrates thorough abilities and/or a proven record of success solving business problems or providing professional consulting services in several of the following areas:

  • Customer strategy;

  • Customer experience;

  • Customer analytics;

  • Sales effectiveness;

  • Digital commerce;

  • Marketing, sales and service technologies (e.g. Salesforce, Adobe);

  • Go-to-market strategy;

  • Pricing (strategy, analytics and governance design);

  • Marketing strategy and effectiveness;

  • Customer service;

  • Front office operating model design; and,

  • Customer insights and research (qualitative and quantitative).

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, of a project team that include the following:

  • Applying hypothesis-driven problem solving, and creating a storyline to communicate insights in a compelling manner;

  • Building and sustaining client relationships using networking, negotiation and persuasion skills;

  • Communicating, presenting, and facilitating workshops to all levels of industry audiences, clients and internal staff and management;

  • Leveraging project management and analytical skills, especially as it relates to project facilitation and the development of client proposals;

  • Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;

  • Demonstrating the ability to self-motivate and take responsibility for personal growth and development; and,

  • Delivering projects across the full project lifecycle, from strategy through execution.

Demonstrates thorough abilities and/or a proven record of success providing candid, meaningful feedback in a timely manner, keeping leadership informed of progress and issues, answering questions and providing direction to less-experienced staff.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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