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PwC Field Service Manager & Mobility in Chicago, Illinois

A career in our Energy Resources and Utilities Enabling Technologies practice, within Industry and Functional Apps services, will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients’ user experience.

Our team helps clients transform their business through enabling technologies across marketing, finance and operations in the functional areas such as Maximo and PowerPlant.

Responsibilities

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above

  • Be involved in the financial management of clients

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Contribute to the development of your own and team’s technical acumen

  • Develop strategies to solve complex technical challenges

  • Assist in the management and delivering of large projects

  • Train, coach, and supervise staff

  • Keep up to date with local and national business and economic issues

  • Continue to develop internal relationships and your PwC brand

Our Field Service Mobility consultants help clients identify and execute against their enterprise resource planning needs using various mobile technologies including ClickSoftware, Oracle Service Cloud Field Service [TOA], ServiceMax, and Salesforce.com Field Service Lightning, technology. This high performing team helps clients use Oracle offerings and/or industry specific solutions to solve our clients business problems in the areas of work and resource management.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success in leading efforts in consulting, designing, and implementing mobility solution, including the following:

  • Participating in the improvement of business processes, including leveraging leading mobility solutions with ClickSoftware, Oracle Service Cloud Field Service [TOA], ServiceMax, and Salesforce.com Field Service Lightning; and,

  • Understanding the common issues facing PwC's clients in the Power and Utilities Sector.

Demonstrates extensive abilities and/or a proven record of success, as both an individual contributor and team member, with identifying and addressing client needs including:

  • Actively participating in client discussions and meetings;

  • Communicating a broad range of Firm services;

  • Managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;

  • Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;

  • Answering questions and providing direction to less-experienced staff; and,

  • Coaching staff including providing timely meaningful written and verbal feedback.

Demonstrates extensive abilities and/or a proven record of success with one or more of the following Mobile Solutions (ClickSoftware, Oracle Service Cloud Field Service [TOA], ServiceMax, and Salesforce.com Field Service Lightning) & performing functional configuration and/or technical development, including:

  • Designing, implementing and supporting business processes in an above mentioned Mobile system environment;

  • Designing, building, testing and deploying mobility solutions;

  • Identifying and addressing client needs;

  • Building solid relationships with clients;

  • Developing an awareness of Firm services;

  • Communicating with the client in an organized and knowledgeable manner;

  • Delivering clear requests for information;

  • Demonstrating flexibility in prioritizing and completing tasks;

  • Communicating potential conflicts to a supervisor;

  • Understanding personal and team roles;

  • Contributing to a positive working environment by building solid relationships with team members;

  • Proactively seeking guidance, clarification and feedback;

  • Providing guidance, clarification and feedback to less-experienced staff;

  • Understanding personal and team roles;

  • Contributing to a positive working environment by building solid relationships with team members;

  • Proactively seeking guidance, clarification and feedback; and,

  • Providing guidance, clarification and feedback to less-experienced staff.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

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