PwC PwC Technology - Salesforce Business Analyst in Chicago, Illinois
Specialty/Competency: IFS - Information Technology (IT)
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, you’ll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
Business Analysts apply analytical skills working with business and product owners to develop requirements and user stories stemming from product roadmaps. Analysts add value to the delivery team by working with the business and product owner to create clarity around business objectives through the development of and refinement of user stories. Our Business Analysts solve business problems working with delivery teams using Agile and scrum methodologies.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
4 year(s) of progressive roles managing IT system/software development and project management processes.
Preferred Qualifications :
Degree Preferred :
Preferred Fields of Study :
Information Technology, Computer Systems Analysis, Management Information Systems
Certification(s) Preferred :
Preferred Knowledge/Skills :
Demonstrates extensive abilities and/or a proven record of success as a team leader working on software development projects, preferably for a global network of professional services firms, including the following areas:
Performing all phases of applications systems analysis and a proven understanding of the SDLC development methodology (Waterfall/Agile/Scrum);
Possessing business requirements understanding and translating them into the appropriate deliverables;
Performing SDLC activities expected to develop custom developed and packaged applications selecting and driving appropriate requirement Methods including Agile Requirements Methods; and,
Demonstrating Vendor SOW, SLA measures and acceptance criteria for managing successful outcomes of projects leveraging vendors.
Demonstrates extensive abilities and/or a proven record of success as a team leader in applying technology to the current business environment and preparing requirements from which applications can be developed, preferably for a global network of professional services firms, including the following areas:
Working on software development projects, infrastructure, SaaS and/or Cloud solutions;
Applying analytical skills to determine business value and document accurate business requirements and present these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs;
Conducting requirements elicitation, validation and analysis meetings with the business stakeholders; perform Fit/Gap analysis; support testing activities; and produce deliverables related to the project or projects assigned;
Managing the quality and acceptance of vendor analysis and testing SOW deliverables in a project setting;
Overseeing the documentation of business requirements and test cases, so that requirements and test cases are unambiguous, aligned, consistent and not in contradiction with each other;
Working with vendor SOW project deliverables on their quality and meeting acceptance criteria;
Providing modeling of the business processes; understand the business need and impacts of proposed solutions;
Providing assistance for developing solution approach to deliver business value;
Developing business and application domain knowledge for an assigned business portfolio and/or line of service; and,
Demonstrating prior knowledge of Adobe Experience Cloud stack (Adobe Experience Manager - AEM, Adobe Analytics, Adobe Target, etc.) is highly desirable.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.