PwC Transition Manager in Chicago, Illinois

PwC/LOS Overview

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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description

PricewaterhouseCoopers' Managed Services solutions are a strong option for organizations seeking to manage their operational costs better and achieve performance goals that will help sustain long-term growth.

We can offer an end-to-end solution that includes defining business processes and requirements, application development, functional support, cybersecurity orchestration and ongoing operations and service desk support. With our optional hosting services, we also provide integrated databases, operating systems, hardware and network management solutions. Our solutions can help achieve a faster return on investment, lower operating costs, reduce risk, address talent shortages and improve a client's business focus.

PricewaterhouseCoopers' Managed Services solutions are flexible and customized to address a company's specific objectives. They are also designed for fast, accurate and successful implementation.

Our Managed Services practitioners help clients support complex, mission critical applications to ensure major back office applications perform at their maximum and application users perform their job functions with optimum efficiency. Our focus on AMS (Applications Managed Services) helps us tailor our solution and direct our support resources to focus in high impact services to our clients such as architecture, L2-3 Help Desk services, advanced monitoring, compliance and governance, security optimization, and data center oversight and coordination.

The Project Management team primarily focuses on working with various territory network champions in implementing and improving an internal technology project and other projects as needed. The Project Management team is involved in helping Advisory global projects meet business, schedule, and implementation goals.

Position/Program Requirements

Minimum Year(s) of Experience: 6

Minimum Degree Required: Bachelor's degree

Degree Preferred: Master's degree in Computer Science, Information Systems, or other business technology fields of study.

Certification(s) Preferred: Project Management Professional (PMP), CMMi, or ITILv3.

The selected applicant will be a leader who is experienced and well versed in doing complex transitions into a Managed Services environment.

Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success

with client management, project management, contract adherence product delivery, managing project teams, preferably for a global network of professional services firms, including the following areas:

  • Managing multiple client engagements simultaneously;

  • Leveraging experience in all phases (development, execution, and transition) of project delivery;

  • Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level;

  • Developing multi-level relationships with client and team members to establish project delivery goals are met as planned;

  • Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery;

  • Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition; and,

  • Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.

Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success preferably for a global network of professional services firms, in the following areas:

  • Acting as a gate keeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced;

  • Providing fully documented services which are updated and maintained throughout the life of the service and are aligned to ITILv3 industry leading practices;

  • Establishing that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;

  • Working with Project Managers, Business Owners, Service Owners, Implementation teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful;

  • Establishing that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;

  • Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations;

  • Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions;

  • Establishing an effective set of performance metrics and service levels are delivered for new services;

  • Identifying and managing Operations risks to establish e a successful transition to service; and,

  • Coordinating Service Transitions and Project Planning in the IT sector using ITIL practices.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.