PwC L&D Content Curation Manager in Cleveland, Ohio
Specialty/Competency: IFS - Human Capital (HC)
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
Our Learning and Development Curation team ensures proper cataloguing of all learning and development materials. As part of our team, you’ll execute day to day activities such as cataloguing all learning and development materials developed both internally and externally purchased and ensuring they are represented within PwC’s learning management system.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
The Curation team identifies learning & development materials developed both internally and externally. They use their critical thinking and analytical skills to identify content that supports client learning objectives.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Preferred Fields of Study :
Accounting, Finance, Business Administration/Management
Certification(s) Preferred :
General Business Management, Business Acumen, Sales and Marketing, or Industrial/Organizational Psychology (e.g. CBAP Certified Business Analysis ProfessionalTM, CCBA Certification of Competency in Business AnalysisTM).
Preferred Knowledge/Skills :
Demonstrates abilities and/or proven record of success managing diverse teams, projects and change management:
Managing and implementing project plans from inception to completion;
Utilizing internal and external resources effectively and efficiently;
Leveraging alternative development delivery methodologies (e.g. Agile and design thinking);
Supervising virtual teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
Coaching staff, including providing timely meaningful written and verbal feedback; and,
Exhibiting change management experience, including effective communication, emphasizing what is necessary to bring about business, cultural, and organizational change with people, processes, structure, technology, purpose and inclusion and culture.
Demonstrates abilities and/or proven record of applying consultative skills including:
Demonstrating critical thinking, systems thinking and the ability to bring order to unstructured problems;
Leading with a continuous improvement mindset; and,
Proactively addressing challenges by uncovering and solving business/operational problems.
Demonstrates abilities and/or proven record of stakeholder management, including:
Having and maintaining a customer service focus;
Developing relationships, including, building, maintaining, and utilizing networks;
Proactively addressing stakeholders’ (anticipated) needs by understanding what is required to support client success;
Managing stakeholders to influence decisions and outcomes;
Collaborating and challenging clients respectfully when appropriate; and,
Consulting, collaborating, and influencing cross-functional project teams and program and portfolio managers, in addition to other internal stakeholders, as appropriate.
Demonstrates abilities and/or proven record of research and curation, including:
Research skills and knowledge to assist in curation and creation of informal learning materials;
Ability to develop learning objectives, approaches and define criteria to support curation efforts;
Interest in continuous learning and staying abreast of emerging business and leadership trends;
Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping) to understand learner needs for the development of learning objectives;
Maintain knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
Possess and apply a curious and open mindset to continually evolve knowledge and identify new content.
Analyzing data and communicating data insights to drive decision making (demonstrated experience leveraging market leading tools such as Alteryx, Tableau, PowerBI, etc.);
Leveraging the Google suite and Microsoft suite of tools to drive efficiency, productivity, and collaboration; and,
Utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.