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PwC Global Application Tech Manager in Dallas, Texas

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Policy, Strategy, and Leadership - Practice Support team provides strategic oversight, manages operations, and develops policies for all aspects of PwC’s Information Technology team.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of progressive roles managing IT transformation that include operations, policy, and business strategy.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology, Computer Systems Analysis, Management Information Systems

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following area: -Understanding of change management strategies and IT transformation initiatives along with operational experience in applying these;

-Working in a global IT organisation and an understanding of cross cultural communications issues;

-Understanding and managing an operating budget that supports agreed-upon goals and service levels;

-Understanding Service Level Agreements (SLAs) and the development of dashboard reporting, usage statistics, administrator actions and other service-relevant data;

-Working in the areas of Enterprise Architecture, PMO, Communications & Change Management and Portfolio and Investment Management;

-Managing staff questions/comments to Leadership and respond or escalate appropriately;

-Developing contacts/relationships and work with subject matter specialists across the organisation.

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

-Working with stakeholders to understand and document their specific business requirements and relay information to the appropriate contact in the organization;

-Understanding business issues and coordinate with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm;

-Supporting technical security operations and information security standards, such as the ISO 27001 information security standard;

-Identifying and proactively addressing IT issues that arise;

-Building effective relationships with key stakeholders and other customers as appropriate;

-Understanding and managing agreed Service Level Agreements (SLAs) and conduct investigations or analysis on variations from expected performance levels;

-Promoting a culture of innovation;

-Seeking opportunities for improvement within role, processes, team and the IT organisation as a whole;

-Promoting continuous service improvements for the customer and end user experiences, influencing others internally and externally through both direct and indirect reports;

-Displaying a customer focus background with commercial awareness and strategic thinking capability; and

-Providing high levels of customer service to IT users in a large organisation.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

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