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PwC L&D Learner Experience National Sr. Manager in Dallas, Texas

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

As part of our Learning and Development Deliver team, you’ll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Take action to ensure everyone has a voice, inviting opinion from all.

  • Establish the root causes of issues and tackle them, rather than just the symptoms.

  • Initiate open and honest coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Develop specialised expertise in one or more areas.

  • Advise stakeholders on relevant technical issues for their business area.

  • Navigate the complexities of global teams and engagements.

  • Build trust with teams and stakeholders through open and honest conversation.

  • Uphold the firm’s code of ethics and business conduct.

The primary focus for this role is large scale national conferences, but project assignments will include market and virtual course delivery.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

6 year(s)

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Knowledge/Skills :

Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:

  • Leveraging technology to support on demand and live, instructor-led training;

  • Learning management system functionality to enhance the learner experience;

  • Establishing effective networks and managing project teams to accomplish implementation, enrollment and/or reporting of agreed plan/program information, utilizing both external and internal resources across multiple functional groups;

  • Demonstrating project management skills, including creating project plans, driving milestones, managing to budget, communicating status and escalating risk throughout - driving a course development and deliver plan through to completion;

  • Possessing project management skills and ability to simultaneously guide/oversee the implementation of many different programs;

  • Working effectively with key business sponsors and across L&D and other IFS functional teams to deliver a quality learning experience;

  • Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate;

  • Leveraging presentation and communication skills to effectively work with clients, other stakeholders and other team members;

  • Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience;

  • Developing staff and team members, including real time feedback, to create high performing teams;

  • Evolving continuously and improving process and technologies to drive efficiencies and provide a quality learner experience;

  • Applying adult learning theory and instructional design to lead and/or contribute to the development of learning solutions that meet client needs;

  • Demonstrating experience in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience;

  • Using design thinking including persona development, affinity mapping, journey mapping, and prototyping;

  • Using agile project management techniques including sprint planning, backlog management and sprint review;

  • Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;

  • Analyzing data and communicating data insights to drive decision making by leveraging market leading tools such as Alteryx and Tableau; and,

  • Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

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