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PwC Tech Data Warehouse Operations Manager - ITSCO in Florham Park, New Jersey

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

A career in Information Technology will provide you with the opportunity to support our business functions by managing applications that enable our people to work efficiently and deliver the highest levels of service to our clients. As a part of the Operations Support team, you’ll be the primary contact for ensuring the quality of our services, while investigating better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction high.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader in diagnosing and troubleshooting complex application problems in the following areas:

  • Developing and maintaining a current understanding of the technical architecture and designs associated with the cloud services delivered, and all relevant enabling technologies;

  • Developing technical application support, especially for industry-standard platforms such as databases, data analytic applications (Power BI, Jupyter, etc), and others;

  • Performing application support with industry knowledge of ITIL service management principles preferred

  • Developing and maintaining technical processes, including supporting documentation, associated with the establishment and operation of specific collaboration services;

  • Driving troubleshooting issues to tactical resolution, root cause analysis and advocating long-term solutions;

  • Implementing helper and tool scripts with a focus on automation (PowerShell and Python);

  • Managing multiple conflicting deadlines and competing priorities;

  • Identifying trends and escalating issues to the appropriate contacts;

  • Operating and administering specific services in support of the firm’s enterprise architecture vision and applicable technical standards;

  • Working collaboratively with the service manager, other members of the managed service and implementation teams, and individuals who support enabling technologies used by the service;

  • Exercising due diligence when assessing operational risks and proposing technical solutions that will meet service manager expectations;

  • Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems;

  • Defining and maintaining administrative processes that support existing and new collaboration services and capabilities; and,

  • Working in complex technical environments.

Demonstrates a proven level of abilities with, and/or a proven record of success in the following:

  • Writing intermediate queries and understanding complex joins in Microsoft SQL or Azure Synapse;

  • ARM templates;

  • Creating Python or Powershell scripting;

  • Applying experience with Power BI;

  • Applying experience with Microsoft Azure Cloud (PaaS), Azure Portal, Blob Storage, Log Monitor and Alert management, Azure Portal experience;

  • Demonstrating CI/CD pipeline knowledge in Microsoft Azure DevOps;

  • Writing queries and understanding data in Splunk;

  • Managing servers via RDP session in Cyberark;

  • Monitoring solutions in DataDog; and,

  • Understanding ITIL framework or comparable ITSM framework.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

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