PricewaterhouseCoopers Jobs

Job Information

PwC CES - ServiceNow - Experienced Associate in Fort Lauderdale, Florida

Line of Service: Advisory

Specialty/Competency: Cloud Computing & Networking

Industry/Sector: Not Applicable

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: Yes

Travel Requirements: Up to 20%

A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology. Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you’ll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.

  • Share and collaborate effectively with others.

  • Identify and make suggestions for improvements when problems and/or opportunities arise.

  • Handle, manipulate and analyse data and information responsibly.

  • Follow risk management and compliance procedures.

  • Keep up-to-date with developments in area of specialism.

  • Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

  • Build and maintain an internal and external network.

  • Seek opportunities to learn about how PwC works as a global network of firms.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

1 year(s)

Preferred Qualifications :

Preferred Fields of Study :

Computer and Information Science, Computer Engineering, Computer Applications, Computer Programming, Information CyberSecurity, Information Technology, Management Information Systems

Certification(s) Preferred :

ServiceNow Administrator, ITIL Foundation

Preferred Knowledge/Skills :

Demonstrates some abilities and/or a proven record of success with the following activities:

  • Participates as a member of an implementation project team;

  • Provides ServiceNow administration duties;

  • Delivers hands-on configuration development of the ServiceNow platform, integrations, MID servers, and various other related systems as a project requires;

  • Works with Service Management Consultants to build the system from specific client requirements;

  • Documents design, specific solutions, and client-facing materials;

  • Documents custom solutions and internal materials;

  • Configures proof-of-concept and demonstration solutions to support sales and other related efforts;

  • Participates in continuous improvements for implementation methodology and service offerings;

  • Builds internal practice methodologies, guides and intellectual property to improve consistency and quality for client delivery;

  • Has knowledge of JavaScript, AngularJS, HTML, CSS, Jelly or similar web technologies;

  • Has the ability to influence and consult (providing options with pros, cons and risks) during project delivery;

  • Provides hands on experience administering and configuring the ServiceNow platform and working knowledge of relational databases; and,

  • Has knowledge of IT Operations Management including basic networking principles, virtualization, cloud computing, availability monitoring and analysis as well as configuration management.

The Service Management Consultant focuses on facilitation and documentation of business requirements, documentation of functional requirements, facilitation of iteration reviews, authoring of functional and user test scripts, and facilitation user testing activities. The Service Management Consultant is responsible for defining how a client’s Service Strategy, Service Organizational Design, Service Processes, and Service Operations are made operational with their enabling technologies.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

DirectEmployers