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PwC MS D365 CRM Functional Solution Architect, Manager in Jacksonville, Florida

Line of Service: Advisory

Specialty/Competency: Microsoft

Industry/Sector: CM X-Sector

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: No

Travel Requirements: Up to 80%

A career within Microsoft Consulting services, will provide the opportunity to help our clients evaluate their supporting technologies needed to engage effectively with their customers, supply chain and employees. We contribute to PwC’s value proposition of strategy led and technology enabled by aligning our Advisory industry focus with Microsoft’s key technologies such as Dynamics AX, Dynamics365, Office365, Azure and Business Intelligence Analytics.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

8 year(s)

Certification(s) Required :

Microsoft Dynamics CRM

Required Knowledge and Skills :

Demonstrates extensive ability to collaborate with clients with Microsoft Dynamics 365 CE (CRM) functional Architect for Sales and Marketing, and portal implementation.

Demonstrates extensive ability to collaborate with client, engineering team including developers, testers and PMO and deliver a quality product.

Demonstrates extensive abilities and/or a proven record of success as a team leader including:

  • Working experience with MICROSOFT DYNAMICS - CRM;

  • Working experience with Dynamics CRM;

  • Working experience with AGILE METHODOLOGY; and,

  • Working experience with TESTING.

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs including:

  • Working with client to create the future state processes and solution design;

  • Understanding requirements across Sales and Marketing modules of Dynamics CRM;

  • Architecting solutions and work with technical team on configuration, design and testing efforts;

  • Demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements.;

  • Designing and driving configuration per requirements & solution design as well as facilitating workshops;

  • Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM;

  • Creating functional requirements documents, user stories, and other deliverables and working with client to obtain sign off;

  • Advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM, 3rd parties and customizations;

  • Working with Product Owner to decompose features into user stories;

  • Helping the team through the life cycle of a CRM implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing and conducting and supporting user and administrator training;

  • Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts);

  • Establishing the usability of the solution aligned to the client architecture guiding principles; and,

  • Training and upskilling client resource to become a Dynamics 365 functional specialists.

Demonstrates extensive abilities and/or a proven record of success as a team leader including:


  • Working experience with MICROSOFT DYNAMIC CRM PORTALS/ ADX PORTALS; and,

  • Working experience with MICROSOFT AZURE DEVOPS.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: .