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PwC ITSCo - IT Services Platform Service Manager in Las Vegas, Nevada

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

6 year(s) in vendor management and service management, including financials and resource management.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology

Certification(s) Preferred :

ITIL Foundations v3 or higher certification

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or proven record of success as a team leader in the following areas:

  • Exhibiting senior level communications and senior leader engagement experience;

  • Developing and delivering executive level impactful value-driven presentations/storytelling, reports and written communications. Ability to convert technology service elements into a compelling value story for stakeholders to endorse;

  • Helping to execute on the North Star strategy; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements;

  • Playing a leading and hands-on role in the development and maintenance of $50+M technology budgets, process improvement and governance, including managing monthly allocations and variance reconciliations on monthly/quarterly/annual basis;

  • Providing leadership with the high level costs and information that they need to govern and align investments with technology strategy;

  • Managing vendor support contracts, licensing agreements and budgeting;

  • Exemplifying team leadership and resource management skills including formal coaching;

  • Providing insight into operational performance by applying data analytic techniques, industry leading practices and approaches;

  • Analyzing data to identify trends and patterns and prepare required leadership reports and dashboards;

  • Driving alignment to established technology standards, practices and processes;

  • Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures;

  • Meeting regularly with leadership to share technology performance reports and identify improvement opportunities;

  • Leading and managing assigned projects and initiatives as required;

  • Understanding technology process area accepted industry leading practices and ServiceNow product management industry leading practices;

  • Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s)

  • Possessing communication and stakeholder management skills with the ability to communicate with impact and confidence;

  • Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes; and

  • Possessing influencing and negotiating skills.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: