PwC Learning & Development Learner Experience Market Manager - LA in Los Angeles, California

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

As part of our Learning and Development Deliver team, you’ll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.

Responsibilities

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above

  • Be involved in the financial management of clients

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Contribute to the development of your own and team’s technical acumen

  • Develop strategies to solve complex technical challenges

  • Assist in the management and delivering of large projects

  • Train, coach, and supervise staff

  • Keep up to date with local and national business and economic issues

  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

4 year(s)

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates extensive knowledge and/or a proven record of success as a team leader in the following areas:

  • Leveraging technology to support on demand and live, instructor-led training;

  • Learning management system functionality to enhance the learner experience; and,

  • Establishing effective networks and managing project teams to accomplish implementation, enrollment and/or reporting of agreed plan/program information, utilizing both external and internal resources across multiple functional groups.

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

  • Leveraging project management skills to manage the implementation of programs nationally, within a market, and/or in a virtual environment;

  • Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate;

  • Leveraging presentation and communication skills to effectively work with clients and other team members; and,

  • Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.