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PwC AC Solutions Digital Engagement and Upskilling Manager in Louisville, Kentucky

Specialty/Competency: IFS - Internal Firm Services - Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in National Special Functions, within Business Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You’ll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients.

Our Acceleration Center team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC’s Acceleration Center operations on a worldwide scale.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Our team is responsible for developing programs and initiatives directed at growing and aligning the digital skills and capabilities of our Acceleration Center teams. In this role, you’ll play an important part in partnering with the segments to support and enhance their delivery strategies and embedding the necessary deep technical skills and capabilities into our programming, while simultaneously sustaining these capabilities through engagement and connectivity initiatives.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s)

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Knowledge/Skills :

Demonstrates abilities and/or a proven record of success as a member of a team that delivers on strategies supporting Digital and Engagement programs and experience working with both onshore and offshore resources including:

  • Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and a high attention to detail;

  • Defining and driving overall strategy;

  • Resolving challenging problems in collaboration with others and taking initiative when appropriate to make independent choices on matters of significance;

  • Moving easily between big picture thinking and managing relevant detail;

  • Actively using Design Thinking (or similar) methodology in solutioning;

  • Demonstrating ability to manage programs from planning to implementation, working with various stakeholders and support teams, and ensuring all project work is delivered in scope and in accordance with operational standards;

  • Understanding of change management and importance of driving message throughout all stages of a project;

  • Showing communication and storytelling, communicating concepts and ideas to stakeholders at all levels;

  • Influencing others within their own functional area or team;

  • Anticipating stakeholder needs, and developing and discussing potential solutions, even before the stakeholder realizes they are required;

  • Working with and understanding the complexities of global teams and stakeholders; and,

  • Leading and contributing to discovery activities to help research new program opportunities.

Demonstrates abilities and/or a proven record of success in the following areas:

  • Communicating with presence and influence in both formal and informal settings, preparing and presenting persuasive written and verbal materials for audiences;

  • Writing, communicating, facilitating, and presenting cogently to global teams;

  • Managing risks and issues and escalating, as appropriate proactively;

  • Performing quality review of project deliverables to ensure adherence to standards and best practices and to ensure that expectations are met;

  • Collaboratively and proactively managing Leadership and other stakeholders expectations;

  • Implementing ownership, accountability, and follow-through, with focus on outcomes;

  • Remaining proactive with a sense of urgency, while calm under pressure; and,

  • Working with team members and stakeholders, including non-native English speakers in other countries and maintaining flexibility to allow for calls with territories around the globe and in other time zones, as needed and to establish project success.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

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