PwC Public Sector Digital Strategist Senior Associate in McLean, Virginia
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
In today's changing environment, the public sector is seeing an increase in physical and cyber threats, financial and performance reporting requirements, diversity in the workforce, and the impact of rapidly changing technologies. PricewaterhouseCoopers Public Sector LLP provides management consulting, technology consulting and risk consulting services to help federal and international government agencies anticipate and address these and other complex challenges.
PwC Public Sector LLP is one of four organizations to receive the 2014 Malcolm Baldrige National Quality Award. The Baldrige Award is the nationâ€™s highest Presidential honor for performance excellence, recognizing U.S. organizations for superior quality and world-class results across six categories defined by Baldrige including Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Operations Focus. For more information on our journey to performance excellence, please visit www.pwc.com/baldrige or view our winner profile on the NIST website.
Professionals in PwC Public Sector LLP may be subject to a government security investigation and may need to meet related eligibility requirements for access to classified information.
PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center.
We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer.
Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.
PricewaterhouseCoopers' customers cite our proven record of maintaining excellent relationships with our own customers as one important reason why they chose us to help them devise and implement their own customer service strategies. As a member of the Customer Experience team, you will help:
â€¢ Define the desired customer experience through customer and market insight
â€¢ Align customer service channels, non-sales workforce, and other parts of the business with overall growth objectives to develop a well-conceived customer service strategy
â€¢ Leverage people, processes, and technology to establish a culture, commitment, and infrastructure that supports the service strategy
â€¢ Identify and remedy billing and other performance issues that lead to customer dissatisfaction
Minimum Years of Experience: 2
Minimum Degree Required: Bachelor's degree
Demonstrates thorough proven knowledge of the latest trends in marketing and/or brand effectiveness, sales and marketing measurement, loyalty and retention, marketing operations transformation and media/trade spend effectiveness, and marketing technologies
Demonstrates thorough proven considerable knowledge in the following areas: assessing technology enablers underlying client marketing activities; defining the business cases behind marketing programs; developing business requirements; understanding centralized and field marketing responsibilities; and managing discovery through implementation of solutions (including 3rd party and client resources).
Demonstrates thorough abilities and/or a proven record of success as a team leader and individual contributor: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; keeping leadership informed of progress and issues; answering questions and providing direction to less-experienced staff.
Demonstrates thorough individual contributor abilities as a member of a project team that include the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
-Leveraging customer marketing operations knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;
-Demonstrating self-motivation and responsibility for personal growth and development.
-Creating Excel models,
pivot tables and lookup functions.
-Drafting and presenting PowerPoint presentation decks.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.