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PwC PwC Technology - Sales Cloud Product Owner in Melville, New York

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Systems Consulting - Practice Support team helps build customisable specific system solutions that enhance the PwC’s capabilities to appropriately serve all client needs. As part of the team, you’ll use your deep knowledge of enterprise architecture across application areas to build delivery models that map to PwC’s business needs.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

As a Sales cloud Product Owner, you will work closely with Business leaders to translate complex business requirements into user stories, and coordinate with a team of Business Analysts to deliver scalable technical solutions supporting business processes. You will be responsible for product backlog management, release prioritization and stakeholder management, defining product releases and delivering robust sales cloud solutions on a rapidly evolving global Salesforce platform.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

6 year(s) in enterprise-level Salesforce projects/large global projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology, Computer Systems Analysis, Management Information Systems, Computer and Information Science

Certification(s) Preferred :

  • Salesforce Certified Administrator

  • Salesforce Certified Sales Cloud consultant

  • Any additional Advanced, Administrator, Designer, Developer, Architect & Consultant Certifications

Preferred Knowledge/Skills :

Demonstrates abilities and/or a proven record of success as a product owner in the following areas:

  • Understanding complex business problems, managing large product backlogs, prioritizing requirements, streamlining release plans and delivering Salesforce technology-enabled solutions that address the needs of large complex business processes etc.;

  • Thorough understanding and application of Salesforce.com best practices, functionality, and general architecture;

  • Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner;

  • Showcasing knowledge of Agile principles and process;

  • Illustrating successful track record of developing products within deadlines;

  • Driving attention to detail;

  • Enhanced analytical and problem-solving skills;

  • Ensuring a creative and innovative thinker;

  • Intermediate understanding of Salesforce Administration and Configuration;

  • Implementing hands on experience implementing workflow rules, validation rules, complex assignment rules, process builders, lightning web components, working with metadata etc.;

  • Understanding other salesforce product integrations, third party integration, its functionality and cross product impact;

  • Consulting and advising Developers when they have challenges in building a technical solution; and,

  • Managing business expectations and delivery of solutions within a limited release capacity plan.

Demonstrates abilities and/or a proven record of success as a team player:

  • Understanding personal and team roles;

  • Contributing to a positive working environment by building relationships with team members;

  • Proactively seeking guidance, clarification, and feedback;

  • Providing guidance, clarification, and feedback to team members;

  • Driving ability to effectively prioritize and complete simultaneous high priority requests;

  • Managing and prioritizing product backlog items;

  • Working with leadership team to determine IT roadmap for sales cloud;

  • Acting as the liaison between business leads and business analysts/scrum teams to facilitate requirement discussions;

  • Managing the Business analyst team to create an extensive end product;

  • Managing and refining the backlog aligned to ensure alignment of the Business roadmap and goals;

  • Nurturing ideas and solutions to existing customer problems;

  • Scheduling and leading requirement gathering sessions, while also strategizing and presenting ideas to stakeholders;

  • Supporting business analysts to drive business consensus on solution designs;

  • Assisting the Business analysts & scrum teams to meet the objectives of each sprint;

  • Adjusting and improving each iteration of the product before release;

  • Supervising and advising the scrum team to meet business expectations;

  • Working closely with the Technical Architects, Development and QA teams throughout the development process;

  • Keeping business and leadership informed of the requirements status and release plan; and,

  • Communicating effectively with team members to achieve project goal.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniormanager.

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