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PwC Labs - Technology Product Delivery Leader in New Orleans, Louisiana

Specialty/Competency: IFS - Internal Firm Services - Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in our Innovation Development practice, within Innovation services, will provide you with the opportunity to help our clients' redesign, redefine, and redeploy their assurance and/or tax departments to be a strategic asset across the enterprise. You'll focus on assisting clients as they incorporate increased automation, machine learning, data & analytics, Open Source technologies into their processes to deliver better quality output and contribute more strategically to organisational decision making.

Our team helps our clients create a guided path to innovation by developing the right methods that generate insight based ideas, and to select, produce and commercialise the most valuable and viable results. You’ll focus on software driven innovation strategy, software technology diligence, operating model design, software product planning and management, and software architecture and cloud strategy.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Support team to disrupt, improve and evolve ways of working when necessary.

  • Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

  • Identify gaps in the market and spot opportunities to create value propositions.

  • Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

  • Create an environment where people and technology thrive together to accomplish more than they could apart.

  • I promote and encourage others to value difference when working in diverse teams.

  • Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

  • Influence and facilitate the creation of long-term relationships which add value to the firm.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Additional Educational Requirements :

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations

Minimum Years of Experience :

6 year(s)

Preferred Qualifications :

Preferred Fields of Study :

Computer Engineering, Computer and Information Science, Management Information Systems

Preferred Knowledge/Skills :

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in product development life cycles including the following areas:

  • Managing multiple products and projects simultaneously;

  • Leveraging experience in all phases (development, execution, and transition) of product delivery;

  • Understanding business and client needs and determining overall strategic product objectives;

  • Developing and managing product roadmap across a portfolio of initiatives, including managing dependencies between products;

  • Utilizing Agile methodology; managing scrums and sprint cycles;

  • Leading a team of product managers who are focused on defining detailed product requirements and specifications;

  • Collaborating with development/technology leaders to establish alignment between technology architecture and product objectives;

  • Developing multi-level relationships with stakeholders and team members to establish project delivery goals are met as planned;

  • Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery; and,

  • Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

  • Acting as a gatekeeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced;

  • Providing fully documented services which are updated and maintained throughout the life of the service;

  • Establishing that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;

  • Working with Project and product Managers, Business Owners, Service Owners, Development teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful;

  • Establishing that any new third party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;

  • Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations;

  • Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions; and,

  • Establishing an effective set of performance metrics and service levels are delivered for new products.

Demonstrates intimate abilities and/or a proven record of success as a team leader in planning and executing projects to deliver Technology solutions including the following areas:

  • Agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.);

  • Microsoft based technologies including ASP.NET,C#, SQL Server, SSRS, etc.;

  • Development of new business capabilities using technology;

  • Cloud-based implementations and upgrades utilizing tools such as Azure; and,

  • Continuous Integration and DevOps utilizing tools such as Azure DevOps.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: