PwC PwC Technology - HC Product Owner - Workday User Experience in New Orleans, Louisiana
Specialty/Competency: IFS - Information Technology (IT)
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, you’ll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
The Global People Technology team is responsible for the strategy, support and operational maintenance of our network-wide Human Capital technologies. We support the business led people strategy by providing an optimised toolset to enable these critical and rapidly evolving processes. Our mission is to be curious trusted advisors who collaborate to deliver simple, personalised experiences for our people
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
4 year(s) of progressive roles performing IT analysis across the software/system development life cycle.
Required Knowledge and Skills :
Demonstrate extensive level knowledge of and/or proven record of success in the following:
- Expertise in User Experience and Digital Adoption as applicable to Workday
Preferred Qualifications :
Degree Preferred :
Preferred Fields of Study :
Information Technology, Computer Systems Analysis, Management Information Systems
Preferred Knowledge/Skills :
Demonstrate extensive level knowledge of and / or proven record of success with:
Possessing expertise in User Experience and Digital Adoption as applicable to Workday;
Being a subject matter expert on digital capabilities;
Working with global and local stakeholders (business, technology, risk & legal) to understand challenges of user adoption, identify opportunities to improve user experience, provide feedback to enhance the digital product;
Serving as a connector between new features and our people experience: As we continue to evolve and enhance our applications, ensure the process of change is smooth and successful for our people, how to better adapt;
Pushing towards getting beyond change resistance, improve user engagement;
Possessing expertise in Cross Application areas which includes: Job Catalogue, Mobile and tenant wide capabilities;
Displaying awareness of business processes related to these specific areas of Workday, including understanding of E2E related to Workday integration points, and alignment with global process owners;
Influencing the Workday product roadmap, understanding and articulating business needs to drive and evaluate/set roadmap priorities;
Providing expertise and/or oversight for implementation of complex roadmap items or business priorities;
Reinforcement of global governance structures, including guiding principles alignment, impact considerations, driving to collaborative and consistent recommendations and decisions;
Leading art of the possible discussions to decisions/conclusions related to future functionality and creative solutioning; and,
Keeping current on new functionality/features/capabilities of Workday, current market trends, and other industry products and technologies.
Demonstrates extensive level abilities with and or proven record of success with:
Training to support another functional domain in order to provide coverage for illness, vacations, increase in demand, and succession plans;
Acting as a Business Process administrator, making any changes approved by governance across functional domains;
Supporting Global Process Owners and Centres of Excellence within the business on proposed changes being requested by the network, either due to regulatory reasons or as a result of Workday Releases;
Demonstrating extensive written and oral communication;
Working in a fast paced Hi-tech environment;
Managing senior stakeholders;
Influencing groups to achieve a desired outcome;
Working and delivering work in a global/virtual team environment;
Presenting to groups virtually and in person;
Possessing a Workday certification in the relevant domain desired;
Working in an HR role or in supporting HR Systems and business processes;
Delivering support to a global user population;
Providing specialist domain knowledge for each particular area within Workday to the business and Level 3 Support Groups;
Analyzing and drilling down into requirements to ensure that a request is fully understood and documented; and,
Demonstrating competency in the English language.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.