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PwC Banking Transformation Manager - Consumer Banking in New York, New York

Specialty/Competency: Operations

Industry/Sector: Banking and Capital Markets

Time Type: Full time

Travel Requirements: Up to 80%

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Additional Job Description

We are looking for candidates to join our consumer lending transformation efforts and be part of the exciting changes that are taking place in the financial services industry.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Additional Educational Requirements :

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Degree Preferred :

Master Degree

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success supporting consumer lending business units and organizations through transformation efforts. Examples including but not limited to the following:

  • Design and implementation of changes to Operations ( including people, process and technology); and,

  • Development and execution of digitization initiatives including embedded finance, and other business transformation initiatives.

Preferred experience includes the following:

  • Having direct experience in consumer lending (mortgage lending, point of sale lending, home equity lending, personal lending, mortgage servicing, etc.);

  • Delivering significant business results that utilize strategic and creative thinking, problem solving, individual initiative, and the following abilities: leading project teams, emphasizing the ability to build and collaborative relationships with team members, and also work autonomously with little direction;

  • Possessing awareness of the business development process, including the ability to develop client relationships, identify areas for additional services and respond to proposals;

  • Communicating effectively in written and verbal formats to various situations and audiences; and,

  • Critical thinking to solve challenging open-ended business problems specific to financial institutions or markets.

Considerable experience in consumer lending operations (originations and servicing), Digital Transformation, Customer Experience is preferred.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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