PricewaterhouseCoopers Jobs

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PwC Consumer Behavior Change- Manager in New York, New York

Specialty/Competency: Operations

Industry/Sector: Health Services

Time Type: Full time

Travel Requirements: Up to 80%

A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Basic Qualifications:

  • Minimum Degree Required: Bachelor Degree

  • Minimum Years of Experience:8 year(s)

Preferred Qualifications:

  • Degree Preferred:Master of Public Health

  • Preferred Fields of Study:Public Health, Social Psychology

Additional Educational Preferences:

  • PhD in Social Epidemiology, Social Psychology, or Behavioral EconomicsPreferred Knowledge/Skills:Demonstrates extensive abilities and/or proven record of success as a team leader by:

  • Understanding the role of social, environmental, and personal factors that influence daily consumer decision-making; and experienced in applying that knowledge in the design and refinement of behavior change interventions;

  • Helping organizations to design, implement and evaluate interventions that drive behavior change in the real world; and,

  • Demonstrating success, either in a client service role within a professional services organization, or in a strategic leadership role within a large non-profit or corporate environment.

  • Demonstrates extensive-level, abilities success with managing the identification and addressing of clients needs including:

  • Applying behavioral science theory, including habit formation, leading theories of behavior modification in the context of health and wellness programs, behavioral economics as applied to health programs and policies, and understanding of the role of structural factors beyond personal motivation in determining daily health behaviors;

  • Understanding and applying common data sources and analytical techniques to quantify social barriers to healthy behavior and longer term health outcomes, at a population and individual level;

  • Understanding of current behavior modification landscape, with specific expertise at the intersection of data science and behavioral science in health;

  • Aligning high-performance, interdisciplinary teams around a common vision and creating an atmosphere that encourages diverse viewpoints and innovation;

  • Fostering an environment of trust and psychological safety for diverse team members; including providing and seeking guidance, clarification and feedback across staff levels

  • Building productive and collaborative relationships between technical, business and design stakeholders;

  • Leading teams through successful delivery of project outcomes; requiring the planning, organization and management of project milestones and load balancing of time for team members with highly specialized skill sets;

  • Communicating effectively the quantitative and qualitative insights to business stakeholders in a clear, concise, and logical format;

  • Improving the consumer experience in healthcare across traditional and non-traditional interaction points, with the ability to connect improved experience to improved engagement, behavioral and financial outcomes through initiatives commonly associated with: Payor front or middle office functions; including marketing, sales, consumer experience, medical management, or quality improvement; Provider marketing, consumer experience, population health, or community health functions; Pharmaceutical and life sciences commercial, medical affairs, or patient access functions;

  • Integrating digital tools in marketing, patient engagement or care management workflows; and,

  • Integrating social resource locators in patient engagement or care management workflows to support effectiveness of care programs.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.