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PwC Consumer Finance Manager - Collections in New York, New York

A career in our Consumer Finance, within Financial Markets Business Advisory services, will provide you with the opportunity to contribute to a variety of audit, regulatory, valuation, and financial analyses services to design solutions that address our clients’ complex accounting and financial reporting challenges, as well as their broader business issues.

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of your comfort zone.
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
  • Coach others and encourage them to take ownership of their development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm’s/client’s expectations.
  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
  • Focus on building trusted relationships.
  • Uphold the firm’s code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success in client relationship skills and is comfortable leading discussions with client management regarding strategy design and assessment, operational process assessment and reengineering, development of analytical models and strategies, implementation of technology solutions that drive efficiency and remove friction from the borrower experience, enhancement of control environments to comply with evolving regulatory requirements, and enhancing processes and systems to improve performance monitoring and management.

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Understanding Collections and Recovery strategy including operating model design, channel strategy, risk segmentation strategies, collections treatment strategies, management reporting and dashboards, dialer strategies, loss mitigation strategies;

  • Understanding operational structure and workflow across Collections and Recovery including early and late stage collections, legal processes (e.g., bankruptcy, cease & desist, probate), foreclosure, REO, repossession, liquidation, remarketing, debt sale, etc.;

  • Understanding data analytics and modeling within collections and recovery, including predictive modeling, scoring and segmentation;

  • Understanding technology platforms and digital solutions for collections (e.g., dialer, text, chat, mobile apps, self-cure solutions, online portals);

  • Understanding regulatory requirements and legal requirements impacting Collections and Recovery (e.g., FDCPA, FCRA, OCC 2013-29, bankruptcy, TCPA, SCRA, UDAAP, etc.);

  • Understanding risk management including risk identification and assessment, internal controls, process review, and effectiveness; and,

  • Understanding performance monitoring and reporting, including key performance indicators (KPIs), key risk indicators (KRIs).

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

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