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PwC Customer Consulting , Manager (FS) in New York, New York

Specialty/Competency: Customer

Industry/Sector: FS X-Sector

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: Yes

Travel Requirements: Up to 80%

A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

5 year(s) in a role with a proven record of success as an individual contributor in a team-oriented environment

Preferred Qualifications :

Degree Preferred :

Master Degree

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success working with large, complex B2B organizations to deliver customer-centric solutions that drive business outcomes.

Demonstrates extensive abilities and/or a proven record of success solving business problems or providing professional consulting services in several of the following areas:

  • Customer strategy;

  • Customer experience;

  • Customer analytics;

  • Sales effectiveness;

  • Digital commerce;

  • Marketing, sales and service technologies (e.g. Salesforce, Adobe);

  • Go-to-market strategy;

  • Pricing (strategy, analytics and governance design);

  • Marketing strategy and effectiveness;

  • Customer service;

  • Front office operating model design; and,

  • Customer insights and research (qualitative and quantitative).

Demonstrates extensive-level of abilities success with managing the identification and addressing of client needs as manager of a project team that include the following:

  • Applying hypothesis-driven problem solving, and creating a storyline to communicate insights in a compelling manner;

  • Building and sustaining client relationships using networking, negotiation and persuasion skills;

  • Proactively identifying and supporting business development opportunities;

  • Communicating, presenting, and facilitating workshops to all levels of industry audiences, clients and internal staff and management;

  • Leveraging project management and analytical skills, especially as it relates to project facilitation and the development of client proposals;

  • Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;

  • Demonstrating the ability to self-motivate and take responsibility for personal growth and development; and,

  • Delivering projects across the full project lifecycle, from strategy through execution.

Demonstrates extensive abilities and/or a proven record of success providing candid, meaningful feedback in a timely manner, keeping leadership informed of progress and issues, answering questions and providing direction to less-experienced staff.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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