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PwC Digital Commerce Product Owner - Senior Associate in New York, New York

Specialty/Competency: Customer

Industry/Sector: CM X-Sector

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: Yes

Travel Requirements: Up to 80%

A career in our Customer Marketing practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences. Our team helps clients take advantage of the most important digital trends and tools to integrate sales, service, and operations in a way that leads to measurable business results. As part of our team, you’ll help clients develop marketing strategies and operating models, portfolio and brand management, and improve their channel strategies.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.

  • Delegate to others to provide stretch opportunities, coaching them to deliver results.

  • Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.

  • Review your work and that of others for quality, accuracy and relevance.

  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.

  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

  • Use straightforward communication, in a structured way, when influencing and connecting with others.

  • Able to read situations and modify behavior to build quality relationships.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Minimum Years of Experience:

3 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Fields of Study:

Computer and Information Science, Computer Applications, Management, Management Information Systems

Preferred Knowledge/Skills:

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member in the following areas:

  • Demonstrating experience working in the Agile methodology for software development. Responsible for managing epics, user stories and functional requirements. Working with IT to design solutions, own the UAT process and support the release management.

  • Understanding and deploying existing processes & platforms to enable commercial aspects of digital commerce product delivery;

  • Identifying opportunities and the development of digital commerce strategy and business case

  • Recommending alternative approaches to digital product delivery;

  • Identifying, recommending and deploying new processes & platforms to enable commercial aspects of digital product delivery

  • Utilizing previous experience with go to market strategy and planning, customer success or client service in a selected realm;

  • Applying program management skills and ability to self-direct work;

  • Utilizing written and verbal communication skills;

  • Applying background in liaising with and coordinating with stakeholders across multiple groups, including senior stakeholders;

  • Possessing experience managing multiple complex concurrent projects at once and junior staff

  • Assessing client digital commerce capabilities, operating model, and organizational process;

  • Having operational knowledge of digital commerce technological product suites: e.g. SAP Hybris, Salesforce Commerce, Shopify, Adobe Commerce, etc.;

  • Assist in designing solutions based on business needs, technology enablement, and data & analytical insights;

  • Working with cross-functional teams (marketing, UX designers, IT teams) to develop optimal customer experience solutions;

  • Assisting with the execution of digital commerce strategy, operations, or technical projects;

  • Analyzing customer insights and operational data to showcase value and identify additional opportunities for improvement.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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