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PwC Health Payer Member/Patient Engagement, Director in New York, New York

Specialty/Competency: Customer

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 60%

A career within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what’s possible, and turning that into a reality. We assist our clients in transforming operations from the way they engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Support team to disrupt, improve and evolve ways of working when necessary.

  • Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

  • Identify gaps in the market and spot opportunities to create value propositions.

  • Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

  • Create an environment where people and technology thrive together to accomplish more than they could apart.

  • I promote and encourage others to value difference when working in diverse teams.

  • Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

  • Influence and facilitate the creation of long-term relationships which add value to the firm.

  • Uphold the firm's code of ethics and business conduct.

Minimum Degree Required: Bachelor Degree

Minimum Years of Experience: 7 year(s)

Preferred Qualifications: MBA or Master of Public Health,

Preferred Qualifications :

Preferred Knowledge/Skills:

Demonstrates intimate knowledge of, and/or success in operations roles within a professional services firm or corporate environment, helping companies to identify, clarify and resolve complex issues critical to their strategic and operating success. Demonstrates intimate knowledge of one or more of the following areas: operations strategy, supply chain strategy/ management, supply chain diagnostics, manufacturing strategy, network optimization, logistics/distribution, S&OP/ planning, Operations/ Supply Chain performance improvement, inventory management, complexity management, and/or sourcing. Demonstrates intimate knowledge of industry and market trends and industry-leading practices in order to develop insights and provide recommendations.

Knowledgeable about the role of social, environmental, and personal factors that influence daily consumer decision-making; and experienced in applying that knowledge to increase consumer engagement. Skilled in helping organizations to design, implement and evaluate interventions that drive behavior change in the real world.

Specific domain knowledge should include:

  • Applied behavioral science theory: including habit formation, leading theories of behavior modification in the context of health and wellness and behavioral economics

  • Applied analytics for understanding and predicting behaviors: Familiarity with common data sources and analytical techniques to quantify social barriers to healthy behavior and longer term health outcomes, at a population and individual level

  • Industry landscape: Knowledge of current behavior modification landscape, with specific expertise at the intersection of data science and behavioral science in health

The ideal candidate should have working knowledge or experience in:

  • Improving the consumer experience, with the ability to connect improved experience to improved engagement, behavioral and financial outcomes through initiatives commonly associated with Payor front or middle office functions; including marketing, sales, consumer experience, medical management, or quality improvement

  • Integrating digital tools in marketing, patient engagement or care management workflows

  • Integrating social resource locators in patient engagement or care management workflows to support effectiveness of care programs

  • Synthesizing analytics, medical literature reviews, expert interviews, observations and pilot data to confirm overall opportunity size, target population, and specific clinical opportunities for clients

  • Building strong partnerships and collaborating across the enterprise with senior leaders from sales and marketing, product development, clinical services, operations, technology and analytics

  • Using critical thinking skills to define opportunities and develop recommendations that are in support of the project objectives

  • Analyzing data to identify key insights and presenting findings and recommendations

  • Defining and owning business requirements for project initiatives

  • Partnering with other leaders and stakeholders to design a sound workflow solution that maximizes program value

  • Designing and implementing pilot programs to test products and features

  • Monitoring and evaluating test results and presenting findings and recommendations for path forward

  • Identifying, defining and communicating business challenges, opportunities, risks and issues while developing the appropriate recommendations to address those challenges, realize value, and mitigate risks and issues

  • Understanding of how to drive value in clinical use cases using technology driven transformations

Demonstrates a high level of leadership, strategic and creative thinking, problem solving, individual initiative, and the following abilities:

  • Leading teams to generate a vision and creating an atmosphere of trust, leveraging diverse views and encouraging improvement and innovation

  • Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback

  • Leading a team to a successful project conclusion through problem solving complex operations issues

  • Managing the planning, organizing and delivery of operations tasks and projects, overseeing independent analyses and ensuring the quality of client deliverables

  • Leading the development and improvement of various frameworks and methodologies within operations – Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships

  • Communicating effectively in an organized and knowledgeable manner in written and verbal formats

  • Leveraging quantitative analyses to construct analytical frameworks and synthesize complex data into meaningful insights.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorydirector .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

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