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PwC Health Payer Member/Patient Engagement, Senior Manager in New York, New York

Specialty/Competency: Customer

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 60%

A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

7 year(s)

Preferred Qualifications :

Degree Preferred :

Master Degree

Additional Educational Preferences :

MBA or Master of Public Health

Preferred Knowledge/Skills :

Demonstrates intimate strategic experience within the Healthcare Payer industry including customer engagement, product launch, digital transformation, market access and patient experience plus having the following:

  • Experience supporting transformative initiatives across the customer healthcare journey (i.e., from enrollment through billing), including product design as well as process improvements, leveraging a customer-first approach;

  • Experience building a business case and developing strategic roadmaps for large scale transformations;

  • Experience supporting vendor selection across strategy and execution;

  • Understanding of healthcare industry market trends and industry-leading practices in order to develop insights and, develop strategic solutions, and provide recommendations with a focus on payer trends;

  • Familiarity with digital solutions and automation tools to streamline processes;

  • Knowledge of Salesforce and other CRM platforms; experience with CRM implementation for sales, clinical, and/or service functions.

Demonstrates intimate abilities and/or a proven record of success in operations roles within a professional services firm or corporate environment, helping companies to identify, clarify and resolve complex issues critical to their strategic and operating success. Specific areas of focus include:

  • Customer experience design;

  • Journey mapping;

  • Investment thesis design;

  • Technology led eco-system innovation;

  • Transformation value capture;

  • Customer capability mapping and analysis; and,

  • Customer and digital market research.

Demonstrates intimate leadership, strategic and creative thinking, problem solving, individual initiative abilities and/or a proven record of success as a team leader:

  • Building a business case and developing strategic roadmaps for large scale transformations;

  • Teaming with others including building productive and collaborative relationships with team members and proactively seeking guidance, clarification and feedback;

  • Managing complex project work streams to a successful conclusion through problem solving global, enterprise-wide strategy issues;

  • Planning, organizing and delivering on operations tasks and projects, conducting independent analyses and establishing the quality of client deliverables;

  • Contributing to the development and improvement of various frameworks and methodologies within operations;

  • Communicating effectively in an organized and knowledgeable manner in written and verbal formats;

  • Conducting and managing market research and quantitative and qualitative analyses, including the timely synthesis of complex data into meaningful insights and the ability to grasp readily analytical frameworks and employ them effectively to either qualitative or quantitative evidence;

  • Designing customer first, human centered design thinking experiences;

  • Familiarity with digital solutions and automation tools to streamline processes;

  • Developing conclusions and recommendations, writing reports, assisting in client presentations and providing implementation assistance, as required;

  • Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback;

  • Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships;

  • Demonstrating aptitude for conducting quantitative analyses, including experience with Excel and/or Access especially constructing analytical frameworks and synthesizing complex data into meaningful insights;

  • Communicating effectively in an organized and knowledgeable manner in written and verbal formats; and,

  • Uphold the firm's code of ethics and business conduct.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniormanager .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

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