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PwC Ops Transformation- Innovation & Product Development Manager in New York, New York

Specialty/Competency: Operations

Industry/Sector: TMT X-Sector

Time Type: Full time

Travel Requirements: Up to 80%

A career in Product Development and Manufacturing Strategy, within Operations Strategy, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what’s possible, and turning that into a reality. We assist in transforming operations from the way organisations engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.

Our team helps organisations define paths to more profitable growth, from core product development to radical business innovation. As part of the team, you’ll help our clients develop new innovative businesses, products and services as well as build lasting internal capabilities, ranging from Innovation Incubators to global research and development centres to product lifecycle systems, that enable sustained, consistent results.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Minimum Years of Experience:

5 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Certification(s) Preferred:

Certified Scrum Master (CSM), Certified Product Owner (CPO), Scaled Agile for Enterprise (SAFe), or similar certifications.

Preferred Knowledge/Skills:

Demonstrates thorough knowledge and/or a proven record of success in the following areas: – Developing and executing software-based strategy and operations management, including operationalizing business strategies, and transforming functions (i.e. product management and product development) through leading practices in development operations, IT operations, and product support; and, – Developing product strategy and planning, software development and SaaS operations strategy and transformation, SaaS business model and operating model design, Agile, Product Innovation, Product Management and Development, Development operations practices, SaaS architecture and technology, and/or customer experience design and service operations.

Demonstrates thorough abilities and/or a proven record of success contributing to the development of business vision and strategies, managing complex organization transformation through people, process and technology changes, and possessing consultative and project management experiences in the following areas: – Building solid and collaborative relationships with team members; – Leveraging diverse views to encourage innovation and helping develop and grow team members throughout the course of every engagement by providing timely meaningful written and verbal feedback; – Delivering significant business results that reflect strategic and creative thinking, problem solving, and individual initiatives; – Identifying and addressing client needs, building, maintaining, and utilizing networks of client relationships; – Managing resource requirements, project workflow, budgets, and status updates; – Communicating effectively in written and oral formats to various situations and audiences; – Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data; and, – Utilizing and applying into projects knowledge of applications and systems that support the following processes: product lifecycle management, ideation management, product planning and requirements gathering, Agile project management, code-development, quality management, test automation, integration and build automation, continuous integration and deployment, SaaS operations management, issue and problem management, application and infrastructure measurement and monitoring, integration with business systems, information security, cloud orchestration, or other modern tools of software-driven or SaaS-based companies.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.