PwC Salesforce UX Interaction Design Lead in New York, New York

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

As part of our sales team, you’ll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above

  • Train and lead staff

  • Establish effective working relationships directly with clients

  • Contribute to the development of your own and team’s technical acumen

  • Keep up to date with local and national business and economic issues

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Degree Preferred :

Master Degree

Preferred Fields of Study :

Computer and Information Science & Accounting, Information Technology, Management Information Systems

Certification(s) Preferred :

One or more Salesforce Certifications

Preferred Knowledge/Skills :

Demonstrates thorough knowledge and/or a proven record of success in interaction design or similar experience across a variety of digital media including Salesforce Cloud solutions, including the following areas:

  • Shape and drive PwC Interaction Design portfolio;

  • Lead project teams and content domains;

  • Solve problems for clients in many categories and industries such as consumer products, retail, travel, leisure and hospitality;

  • Design digital, service, organizational, and systems experiences;

  • Focus on a range of digital, large-scale and complex challenges. Key activities include design leadership, structured thinking to inform information architectures and other conceptual frameworks, talent development, and business development;

  • Champion the impact of design on everyday life;

  • Build an understanding of the value and dynamics of client organizations, and partner with clients to drive innovation; and,

  • Good understanding of working with the Salesforce platform and its design system (UI/UX) and standards.

A portfolio of your relevant desktop, mobile and tablet work is required for review. Please include a link to it in your resume or upload it on the Additional Attachments section of the application.

Demonstrates thorough abilities and/or a proven record of success in the following areas:

  • Managing projects, with a focus on leading teams towards integrating digital designs into products, services, experiences, spaces, and brands;

  • Having an expressive and up-to-date presentation design portfolio;

  • Working with Salesforce platform and products;

  • Leveraging the Salesforce design system, UI/UX standards and principles to optimize build, enhance long term maintenance and product updates;

  • Identifying and advocating the right balance of custom design and out-of-box offering to solve a business problem and address user needs;

  • Designing elegant user experiences as well as using systems thinking and human-centered design as a source of inspiration to solve complex problems;

  • Being involved with all parts of the design process including user research, concept development, prototyping, working with developers, and design stewardship;

  • Collaborating across disciplines to create design solutions for a diversity of industries, scales, and media;

  • Dissecting complex information to simplify and abstract it for easier understanding;

  • Prioritizing work, communicating progress, meeting deadlines and adhering to a set budget;

  • Gaining clarity around the ask at each step of the project;

  • Reviewing, approving and taking ownership of team designs and deliverables;

  • Building effective teaming relationships; and, - Communicating effectively in both written and verbal form.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.