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PwC UX Designer- Senior Manager in New York, New York

Specialty/Competency: Salesforce

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

A career within the Salesforce Consulting User Experience team will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

You'll focus on a range of digital, large-scale and complex challenges and leveraging the Salesforce design system, UI/UX standards and principles to optimize build, enhance long term maintenance and product updates. Key activities include design leadership, structured thinking to inform information architectures and other conceptual frameworks, talent development, and business development.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Take action to ensure everyone has a voice, inviting opinion from all.

  • Establish the root causes of issues and tackle them, rather than just the symptoms.

  • Initiate open and honest coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Develop specialised expertise in one or more areas.

  • Advise stakeholders on relevant technical issues for their business area.

  • Navigate the complexities of global teams and engagements.

  • Build trust with teams and stakeholders through open and honest conversation.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

7 year(s)

Preferred Qualifications :

Degree Preferred :

Master Degree

Preferred Fields of Study :

Computer and Information Science, Information Technology

Certification(s) Preferred :

One or more Salesforce Certifications, Design Thinking and UX Certifications

Preferred Knowledge/Skills :

Demonstrates intimate knowledge and/or a proven record of success and acumen specific to understanding underlying client business problems and extensive experience leading interaction design or similar experience across a variety of digital media including Salesforce Cloud solutions, including the following areas:

  • Shaping and driving PwC Interaction Design portfolio;

  • Designing custom B2B portals on Salesforce Community Cloud

  • Working with the Lighting Design System from Salesforce

  • Leading and/or facilitating teams to develop client proposals, leveraging intimate business development and relationship management know-how; ;

  • Solving problems for clients in many categories and industries such as consumer products, retail, travel, leisure and hospitality;

  • Designing digital, service, organizational, and systems experiences;

  • Identifying and address client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting comprehensive written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection;

  • Focusing on a range of digital, large-scale and complex challenges. Key activities include design leadership, structured thinking to inform information architectures and other conceptual frameworks, talent development, and business development;

  • Championing the impact of design on everyday life;

  • Building an understanding of the value and dynamics of client organizations, and partner with clients to drive innovation; and,

  • Understanding of the Salesforce platform and its design system (UI/UX) and standards.

Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:

  • Managing projects, with a focus on leading teams towards integrating digital designs into products, services, experiences, spaces, and brands;

  • Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;

  • Having an expressive and up-to-date presentation design portfolio;

  • Working with Salesforce platform and products;

  • Logically visualizing complex systems, user interaction flows, and beautiful user interfaces. You understand Salesforce;

  • Distinguishing between “good” and “great” work and knowing beauty and emotion matter as much as logic. You have a point of view about your work and a passion for Salesforce design and learning new methods of designing digital experiences. You know details matter.

  • Understanding of how to turn human behavior and needs into real concepts and are obsessed with what design and technology can do for people.

  • Leveraging the Salesforce design system, UI/UX standards and principles to optimize build, enhance long term maintenance and product updates;

  • Identifying and advocating the right balance of custom design and out-of-box offering to solve a business problem and address user needs;

  • Designing elegant user experiences as well as using systems thinking and human-centered design as a source of inspiration to solve complex problems;

  • Leading all parts of the design process including user research, concept development, prototyping, working with developers, and design stewardship;

  • Collaborating across disciplines to create design solutions for a diversity of industries, scales, and media;

  • Dissecting complex information to simplify and abstract it for easier understanding;

  • Prioritizing work, communicating progress, meeting deadlines and adhering to a set budget;

  • Gaining clarity around the ask at each step of the project;

  • Reviewing, approving and taking ownership of team designs and deliverables;

  • Building effective teaming relationships; and,

  • Communicating effectively in both written and verbal form.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniormanager.

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