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PwC PwC Technology - Salesforce Experience Cloud Business Analyst in Philadelphia, Pennsylvania

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, you’ll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Business Analysts apply analytical skills working with business and product owners to develop requirements and user stories stemming from product roadmaps. Analysts add value to the delivery team by working with the business and product owner to create clarity around business objectives through the development of and refinement of user stories. Our Business Analysts solve business problems working with delivery teams using Agile and scrum methodologies.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of progressive roles managing IT system/software development and project management processes.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology, Computer Systems Analysis, Management Information Systems, Computer and Information Science

Certification(s) Preferred :

Salesforce Certified Administrator

Salesforce Certified App Builder

Salesforce Certified Platform Developer I

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success in understanding business problems and developing Salesforce technology-enabled solutions that address the needs of large organizations, including the following areas:

  • Displaying familiarity of all phases of applications systems analysis and the SDLC development methodology (Agile/Scrum);

  • Demonstrating the ability to effectively work and communicate with Business Analysts and Architects on requirements, implementation approaches and solutions;

  • Demonstrating the ability to assess the impact of new requirements on Salesforce.com end users across Sales, Service, Marketing, IT, and Operations, including core technologies and processes, and all upstream and downstream connected applications and integrations;

  • Extracting relevant and meaningful information from multiple sources and apply it to solution designs that are scalable and supported by a well defined implementation approach;

  • Adapting to rapid changes and understanding the severity and impact of these changes in order to support and use future technology;

  • Demonstrating agility in modifying proposed solutions or approaches as needed to address evolving requirements;

  • Utilizing analytical, critical thinking and problem-solving skills; and,

  • Displaying attention to detail in executing and reviewing the work of others to establish quality standards that are achieved.

Demonstrates extensive abilities and/or a proven record of success in performing function and technical capabilities, and learning new capabilities, including the following areas:

  • Understanding and applying of Salesforce.com best practices, functionality, setup & configuration and general architecture;

  • Articulating and clearly communicating complex problems and solutions in a simple, logical and impactful manner;

  • Demonstrating familiarity with Intermediate Salesforce Administration and Configuration (Hands on experience implementing workflow rules, validation rules, complex assignment rules, process builders, lightning web components, working with metadata etc.);

  • Utilizing Salesforce Technological Product Suites (Data Loader, Workbench, IDE tools like Visual Studio Code, Eclipse, etc.);

  • Creating and demoing working proofs of concept for business requirements using out of the box features of Salesforce;

  • Understanding third party integration and functionality and impact of these integrations, and ability to document an end-to-end process in the whole;

  • Understanding non-functional requirements related to access control, security, performance, or integrations, to conduct requirements elicitation, validation and analysis meetings with appropriate stakeholders; perform Fit/Gap analysis; support testing activities; and produce deliverables related to the project or projects assigned; and,

  • Demonstrating the ability to consult and advise Developers when they have challenges in building a technical solution.

Demonstrates extensive abilities and/or a proven record of success as a team leader:

  • Contributing to a positive working environment by building relationships with team members;

  • Providing guidance, clarification, and feedback to less-experience team members; and,

  • Producing deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives in different phases simultaneously.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

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