PwC Administrative Support Concierge (ASC) - Phoenix, AZ in Phoenix, Arizona
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Consistently deliver on multiple commitments.
- Flex approach to meet the changing needs of teams and clients.
- Identify and make suggestions for improvements when problems and/or opportunities arise.
- Learn about how business needs are changing and consider the impact on services provided.
- Take action to stay up to date with the evolution and impact of technology developments.
- Adapt communication style to meet the needs of the situation and audience.
- Anticipate the needs of others and take appropriate action.
- Embrace diverse perspectives and welcome opposing and conflicting ideas.
- Uphold the firm’s code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Required Knowledge and Skills :
Must be able to demonstrate Microsoft Office Suite (Word, Excel, PowerPoint) proficiency levels consistent with the firm's standards. A key element of this role is the need to exhibit great flexibility in working beyond a typical eight hour business'day as required. Ability to attend in-office meetings at least once a week and at other times deemed appropriate by their Manager. Ability to attend in-office training for the first five to seven weeks.
Preferred Qualifications :
Degree Preferred :
Preferred Knowledge/Skills :
Demonstrate some level of knowledge in the following areas while providing administrative support virtually to executive-level professionals, preferably for a global network of professional services firms, which includes the following areas:
Extensive technical knowledge and proficiency in Google, Microsoft Office Suite, Skype, Lotus Notes, WebEx, iPhone, iPad, and social media tools (e.g., LinkedIn) and other emerging mobile and virtual support technologies to provide administrative-related deliverables;
Identifying and addressing client needs, responding to client and/or team requests promptly and professionally, readily offering assistance, contributing to a positive, collaborative team environment, and proactively seeking instruction, feedback and coaching to develop and improve performance; and,
Some experience in an administrative support capacity or customer service environment.
Demonstrates proven abilities and success to provide virtual administration support to senior leaders and partners within a global network of professional services firm, emphasizing the following areas:
Providing distinctive administrative support virtually through the delivery of exceptional customer service and quality, performing both independently and through leveraging the team to prioritize workflow demands with minimal supervision;
Communicating effectively with all levels of professionals, emphasizing the use and principles of professional business grammar and writing styles when doing so;
Applying consistent business acumen and specialized technical knowledge;
Gaining a proactive understanding of and addressing effectively customers' support needs;
Participating actively in knowledge-sharing and/or training activities within the team, developing and communicating standard practices, within formal and informal networks;
Communicating proactively schedule changes and keep executive-level professionals, manager, and backup team aware of changes in a timely manner;
Learning new technology quickly;
Mentoring and training others on how to navigate current processes, systems, technology and the firm's resources; and,
Managing multiple priorities effectively.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.