PwC L&D Learning Innovation & Technology Sr Manager in Phoenix, Arizona
Specialty/Competency: IFS - Human Capital (HC)
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
Our Learning and Development Technology team manages construction of interactive training modules that facilitate effective learning at all staff levels. As part of the team, you’ll help with building learning dashboards, white board modules, digital learning exercises and other formats of interactive learning that facilitate effective individualised and team based learning.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Preferred Knowledge/Skills :
Demonstrates intimate knowledge and/or a proven record of success as a team leader in the following areas:
Displaying an understanding of learning needs assessment, design, and evaluation methods and processes;
Overseeing core learning management system and supporting compliance systems, as well as all learning technology platforms;
Possessing knowledge of learning management systems and how future enhancements can support learning and development with respect to firm goals, strategic priorities and development;
Understanding and maintaining current knowledge of the external LMS marketplace regarding learning technology and compliance regulations, considering implications and making recommendations on improvements to processes and systems;
Implementing new compliance or learning technology processes and systems, and maintaining systems and processes for an optimal learner experience;
Overseeing consultation with various project teams to interpret and apply processes as they relate to creation of learning and CPE compliance documentation;
Creating intellectual capital as part of efforts to enhance learning systems; and,
Leveraging the knowledge and skills of team members and teaming effectively with others across an organization to accomplish goals and meet deliverables.
Demonstrates intimate abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:
Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);
Using agile project management techniques (including sprint planning, backlog management and sprint review);
Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,
Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniormanager.