PwC Lead Support Analyst - Salesforce Managed Services in Phoenix, Arizona
Specialty/Competency: Managed Services
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them to deliver results.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Preferred Fields of Study :
Computer and Information Science, Management Information Systems
Certification(s) Preferred :
Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant
Preferred Knowledge/Skills :
Demonstrates thorough abilities and/or a proven record of success in understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of large organizations, including the following areas:
Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations;
Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs;
Developing and analyzing corporate compliance programs;
Understanding program construction, monitoring and auditing, emphasizing the management of internal risk assessments and investigators;
Leading multiple work streams or project teams and helping develop strategy for work process; and,
Displaying attention to detail in executing and reviewing the work product of others to establish quality standards are achieved.
Demonstrates thorough abilities and/or a proven record of success in learning and performing in functional and technical capacities, including the following areas:
System application implementations, software configurations or other related coding in the following CRM technological product suites: Salesforce.com, Mulesoft, related integrations;
Software configuration, Mobile solutions, Apex coding, or Visualforce coding experience in Salesforce.com, Veeva, Vlocity and Mulesoft;
Third party integrations and functionality and impact of these integrations;
Utilize PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
Produce deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives simultaneously.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniorassociate.