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PwC Health Payer Member/Patient Engagement, Manager in San Antonio, Texas

Specialty/Competency: Customer

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 60%

A career in our Customer Services Practice will provide you with the opportunity to help our clients strategize, automate, and redefine how we identify and engage customers to drive financial performance, customer growth, operational excellence, and improve customer engagement cross-industry. You’ll focus on assisting clients as they seek to transform their technology, processes, and operating models to deliver high quality customer transformations that contribute to our client’s strategic goals.

Our team focuses on utilizing a customer-first approach cross-industry, engaging consumers across their entire customer journey in order to deliver the high value at an optimized cost profile via ecosystem technology innovations and automation techniques. You’ll help leading companies increase speed and agility in delivering customer first transformations, bring new products to market, and engage customers in a differentiated way to increase top and bottom line value.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of comfort zone.

  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.

  • Coach others and encourage them to take ownership of their development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Focus on building trusted relationships.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader with experience within the Healthcare Payer industry including customer engagement, product launch, digital transformation, market access and patient experience plus having the following:

  • Possessing experience supporting transformative initiatives across the customer healthcare journey (i.e., from enrollment through billing), including product design as well as process improvements, leveraging a customer-first approach;

  • Possessing experience building a business case and developing strategic roadmaps for large scale transformations;

  • Possessing experience supporting vendor selection across strategy and execution;

  • Understanding of healthcare industry market trends and industry-leading practices in order to develop insights and, develop strategic solutions, and provide recommendations with a focus on payer trends;

  • Having familiarity with digital solutions and automation tools to streamline processes; and,

  • Possessing knowledge of Salesforce and other CRM platforms; experience with CRM implementation for sales, clinical, and/or service functions.

Demonstrates extensive abilities and/or a proven record of success in operations roles within a professional services firm or corporate environment, helping companies to identify, clarify and resolve complex issues critical to their strategic and operating success. Specific areas of focus include:

  • Customer experience design;

  • Journey mapping;

  • Investment thesis design;

  • Technology led eco-system innovation;

  • Transformation value capture;

  • Customer capability mapping and analysis; and,

  • Customer and digital market research.

Demonstrates extensive leadership, strategic and creative thinking, problem solving, individual initiative abilities and/or a proven record of success as a team leader:

  • Building a business case and developing strategic roadmaps for large scale transformations;

  • Teaming with others including building productive and collaborative relationships with team members and proactively seeking guidance, clarification and feedback;

  • Managing complex project work streams to a successful conclusion through problem solving global, enterprise-wide strategy issues;

  • Planning, organizing and delivering on operations tasks and projects, conducting independent analyses and establishing the quality of client deliverables;

  • Contributing to the development and improvement of various frameworks and methodologies within operations;

  • Communicating effectively in an organized and knowledgeable manner in written and verbal formats;

  • Conducting and managing market research and quantitative and qualitative analyses, including the timely synthesis of complex data into meaningful insights and the ability to grasp readily analytical frameworks and employ them effectively to either qualitative or quantitative evidence;

  • Designing customer first, human centered design thinking experiences;

  • Having familiarity with digital solutions and automation tools to streamline processes;

  • Developing conclusions and recommendations, writing reports, assisting in client presentations and providing implementation assistance, as required;

  • Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback;

  • Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships;

  • Demonstrating aptitude for conducting quantitative analyses, including experience with Excel and/or Access especially constructing analytical frameworks and synthesizing complex data into meaningful insights;

  • Communicating effectively in an organized and knowledgeable manner in written and verbal formats; and,

  • Upholding the firm's code of ethics and business conduct.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorymanager.

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