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PwC PwC Tech Exchange Engineer - Manager in San Antonio, Texas

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our System Architecture team helps build customisable specific system solutions that enhance PwC’s system capabilities to appropriately serve all client needs. As part of the team, you’ll use enterprise architecture across application areas to build delivery models that map PwC capabilities to business needs outlined by clients.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of progressive roles managing IT infrastructure standards and transformation.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology, Computer Applications, Computer Engineering, Computer Programming, Computer Systems Analysis, Management Information Systems, Systems Engineering

Preferred Knowledge/Skills :

Demonstrates thorough abilities and/or a proven record of success within a professional business services environment, including the following areas:

  • Demonstrating in-depth understanding of Microsoft Exchange Online and on-premise (2016/2019) - including in an Exchange in a hybrid scenario;

  • Demonstrating In-depth knowledge of various features and configurations available in Exchange 2016/2019/Online including (but not limited to) high availability (DAG), messaging policies and compliance, retention and holds, configuring reporting and logging, permissions and role based access control (RBAC) and custom Azure/O365 roles and scopes, transport rules, connectors;

  • Administering Exchange systems, infrastructure operations, service management principles, Office 365 Administration, Windows server administration;

  • Understanding and work experience related to email hygiene - including anti-spam, encryption, and anti-virus applications and products like proof point and Exchange online protection;

  • Writing and using windows PowerShell scripting - specifically using Exchange and Azure AD commandlets;

  • Understanding of DNS, e-mail routing, email tracking, SMTP / application mail relay, disaster recovery concepts, backup and restore - single item, single mailbox, Exchange Server, Exchange Site, etc.;

  • Understanding and mitigating the impact of technical design to security, performance and data privacy;

  • Understanding of Exchange 2016/2019/Online design, deployment, administration, and management and related monitoring and management systems;

  • Understanding of enterprise technologies, authentication, and authorization schemes (Active Directory, Azure AD, ADFS);

  • Understanding of how to take business plan requirements and translate into Exchange design and deployment;

  • Demonstrating thorough understanding of current email technologies and protocols;

  • Understanding of Office 365 administration and configuration - specifically Exchange, M365, and Security and Compliance Admin Centers; and,

  • Understanding of data center design and architecture - specifically related to design and deployment of Exchange 2016/2019 hybrid scenario - with features like high availability, disaster recovery planning, load balancers, storage, and virtualization from various vendors (Vmware, Microsoft, etc.).

  • Communicating effectively at different levels within and outside the organization, leadership/management, business stakeholders, software vendors and sourcing suppliers; and,

  • Providing thought leadership on use of specific application technology for innovation and/or cost reduction.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

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