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PwC BXT Delivery - Senior Manager in San Francisco, California

Specialty/Competency: Experience

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 60%

A career in our Change Management and Communications practice, within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

Our team helps organisations deliver sustainable change by getting people to accept, adopt, and drive change. As part of the team, you’ll help our clients develop and communicate a plan that enables their employees to execute and embrace lasting transformation by empowering them to change their behaviour by focusing on critical things that drive successful results.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

A career in our BXT Team will provide you with a unique opportunity to help our clients solve their most complex problems by combining a human-centered approach, business acumen and technological know-how to lead the conversation. BXT is our approach to how people work, think, and engage, which involves:

  • Being curious;

  • Being agile;

  • Communicating with impact;

  • Collaborating and co-creating; and,

  • Building toward a bold solution.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

7 year(s)

Preferred Qualifications :

Degree Preferred :

Master Degree

Certification(s) Preferred :

Scrum master or other agile certification

Preferred Knowledge/Skills :

Demonstrates intimate abilities and/or a proven record of success in the following areas:

  • Understanding of human-centered design and applying user experience and technology trends in the market;

  • Having familiarity with application of the BXT Difference Maker principles and activities;

  • Designing and undertaking primary and secondary research (both qualitative and quantitative) to understand client context, areas of misalignment, user experiences, needs, and preferences;

  • Supporting strategy deliverables, including synthesizing observations, insights and ideas into cogent written deliverables (e.g. discovery documents, personas, journey maps, and other relevant documentation);

  • Building quality, trusted and diverse relationships within the firm and with clients;

  • Architecting, organizing, structuring, and leading the work of a team to elevate the overall engagement approach, team, and client experience using BXT capabilities and techniques and achieve goals specified in a timely manner and in line with the scope of the project;

  • Enhancing program management to ensure orderly completion of activities to deliver the program of work including managing financials;

  • Applying basic agile capabilities in delivery;

  • Designing and facilitating gatherings of various types and sizes to achieve purpose, and planned objectives and outcomes;

  • Coaching and challenging to introduce and sustain BXT ways of working;

  • Building and fostering a community to create a sense of belonging, nurture and encourage BXT ways of working;

  • Fostering innovation among other members of the team, as well as recommending team training opportunities and attending educational seminars upon request;

  • Championing ideas, presentation of concepts to clients soliciting feedback and responding with improvements;

  • Collaborating with a broad team of strategy, technology, creative and production resources, especially coordinating project work with third party partners and vendors and owning various phases of implementation from start-to-finish;

  • Problem-solving, using innovation and solution-oriented mind-sets, pattern spotting, emphasizing the following: quantitative and qualitative analytical skills, with an extensive attention to detail and accuracy + creativity;

  • Identifying and addressing client needs by building relationships with clients, developing an awareness of Firm services, approaching clients in an organized and knowledgeable manner, asking probing questions, delivering clear requests for information, and demonstrating flexibility in prioritizing and completing tasks;

  • Emphasizing the preparation of clear and concise documentation for clients and communicating with empathy, having effective written and verbal business communication skills when interacting with clients and firm staff and/or management in a professional services business environment - bringing both strategic and creative communication styles together;

  • Understanding personal and team roles, contributing to a positive working environment by building relationships with team members, proactively seeking guidance, clarification and feedback, prioritizing and managing multiple tasks in a fast pace environment, and completing work in a timely, accurate, efficient manner; and,

  • Leveraging virtual collaboration tools such as video conferencing and virtual whiteboards, including ability to troubleshoot virtual technologies, scan the market for new technologies, and test and share findings with members of the team.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: